Stream info failure

Channels DVR Server Troubleshooting
#1

Getting this error stream-info error when I try to use CBS through channels. Source is through Fubo Tv. Through Fubo app it works fine and through CBS app with Fubo sign-in it works fine. Any help would be appreciated!

Screenshot_20210306-091044|230x500

#2

I get same thing. My provider is Optimum / Altice. ABC and NBC work fine.

#3

I am also having same issue with CBS. YTTV is provided fwiw.

#4

Also getting this on CBS via Hulu

#5

Also getting this for CBS on Mediacomm

#6

With the release of Paramount+, ViacomCBS may have changed how their TVE authentication works, or even started limiting/discontinuing some existing arrangements with certain operators/providers.

1 Like
#7

For those of you having an issue.
Using a web browser (not an APP) can you authenticate and stream from https://www.cbs.com/live-tv/stream/tveverywhere/
If that works I would submit diagnostics from your Channels DVR Server when the issue happens.
If you can't stream from the CBS website, you need to let CBS know.

#8

App and website both work. I submitted a ticket a couple of days ago but have heard nothing yet

#9

This is fixed on the prerelease if you manually scan CBS again via the Rescan Channels menu.

1 Like
#10

Thank you sir, that worked

#11

recan worked. thanks

#12

It looks like this issue is back. I just noticed today that CBS wasn't listed. When I went to check it says "stream-info failure." I use HULU for my TVE. When I try and manually rescan, i get the same error. I just logged into the CBS site and was able to watch CBS.

2021/06/07 14:21:39.724384 [TVE] action=cbs_stream data={"success":false,"message":"NOT_AVAILABLE"}

Verizon Fios Local Channels
#13

That means CBS is not available in your area anymore. Try chrome incognito window and go to https://www.cbs.com/live-tv/stream/tveverywhere/

#14

I am having similar issue. I reported in another thread. I don't mean to hijack your post. Following the steps you provided @tmm1 i can still sign in with my provider, allow location and accessed the live stream.

Looking at the logs I found this
2021/06/07 14:26:08.269458 [TVE] action=cbs_station err=json: cannot unmarshal string into Go struct field .stations of type int
2021/06/07 14:26:08.309346 [DVR] Fetching guide data for 109 stations in X-TVE @ 2021-06-07 2:00PM

#15

You need to upgrade to prerelease first.

2 Likes
#16

Ok, @tmm1 I upgraded to a pre-released version and that seem to have done the trick.

1 Like
#17

Getting same error on Spectrum TVE.

2f1f05b7-4ceb-4e60-9724-5def0cd98db3

Version: 2021.08.17.2256

"2021/08/18 07:00:00.016563 [DVR] Starting job 1629288000-83 CBS This Morning on ch=[6003 5900 105.1 5.5 5.11 5.1]
2021/08/18 07:00:00.017082 [DVR] Waiting 6h59m59.9829173s until next job 1629313200-71 General Hospital
2021/08/18 07:00:00.017082 [DBG] Scheduling wake timer for scheduled recording in 6h58m29.9829173s
2021/08/18 07:00:01.522869 [TVE] action=cbs_stream data={"success":false,"message":"NOT_AVAILABLE"}
2021/08/18 07:00:01.525378 [ERR] Failed to start stream on channel 6003 via TVE-Spectrum: TVE: stream-info failure"

Verified stream works directly from CBS.com

#18

I'm having a similar issue with version 2021.09.30.1551

2021/09/30 10:21:34.419267 [TVE] action=cbs_stream data={"success":false,"message":"BAD_REQUEST"}
2021/09/30 10:21:34.420281 [ERR] Could not start stream for TVE-YouTubeTV ch6003 KPHO: TVE: stream-info failure

Workaround:

I turned off Local Networks via TV Everywhere, waited a few minutes and turned the option back on and I could then tune CBS.