Yeah, switched from windows to Linux and having no issues now. Mine was with recorded programmes however so not sure if it will fix your issue.
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For what it’s worth, I had to change my audio settings on my ATV4 to stereo only for my stuttering issue to stop.
I am getting affected by this issue. I have multiple Apple TV 4Ks and it happens on all of them when watching a recording (reproduced on OTA and TVE).
Before anyone assumes network related issue, all connections are hardwired ethernet. As a test, I play the same recording simultaneously on Apple TV and an NVidia Shield. The issue happened on my Apple TV but was playing fine on the Shield.
@tmm1 @eric Logs have been submitted as 92d06d8e-a300-4d1c-b15c-2114a247b73c
What is your channels server running on? The issue for me was the server was running on Windows server. Changed to a Linux box and it’s working fine
I'm running on Windows Server 2019. I had been running on Windows Server 2016 for the past 3 months but the issue didn't start until 3 or 4 weeks ago.
Any errors in the server logs? You should probably submit logs from the AppleTV client right after the issue occurs. That’s usually the best way of getting to the bottom of the issue.
@Macnbaish Appreciate the suggestion but the Devs have asked me to submit logs via the web portal in the past for a different playback problem while the issue was occurring on the player/client. If they need logs from the directly from the Apple TV client, I would be happy to provide but will await their request.
There are no errors in the server logs.
Please submit diagnostic logs from the Apple TV after you've seen the issue so we can see if the issue is on the client or server.
Issue occurred within last 5 min. Diagnostics from the Apple TV uploaded.
I was also on server 2019, that will be the issue. The devs will be useless on this again. Try installing on a Mac or Linux box and that will solve the issue.
Can you please submit Diagnostics from the DVR and then go to http://[dvr-ip]:8089/log and email the results to [email protected]?
There's something odd going on with your DVR that is preventing the diagnostics from being submitted from the DVR that we haven't ever seen before.
Sent.
Adding a data point that I believe this started within the last 6-8 weeks as I've been running the DVR on Windows Server 2016 since April but this seems to be a relatively new issue. Also, it only happens on the Apple TV client (my Shield plays recordings fine) so I strongly suspect it is a client side issue. Did you see any issues in the logs I sent?
It sounds like there is some bad interaction between the networking drivers in Windows Server 2019 and the networking drivers in tvOS 13. I guess neither Apple nor Microsoft probably tests this combination much.
I believe that @Danny0239 was running in a Windows VM. Are you doing the same?
No, I am not running on a VM.
I am saying that everything was running fine until 6-8 weeks ago. I was on Server 2016 at that time and did a clean reinstall of 2019 hoping to resolve the issue.
It sounds like something in the DVR or client changed around that time. Why would the same recording play fine on the Shield but stutter on the Apple TV?
I see so the issue started on Windows 2016. That's interesting.
Indeed. What do the logs show?
Now that we've fixed the issue that was causing your DVR to not send diagnostics properly, can you please send Diagnostics from the Apple TV the next time this happens?
Based on the logs last time, it appeared that the issue was due to the data not getting from the DVR to the client fast enough, which is generally an issue with the network or with the resources on the DVR server (CPU, Disk IO).
Once we have another diagnostic from the Apple TV it may give us more pointers (or it will just make us think it's a resource issue on the DVR).
Diagnostics from Apple TV just uploaded.
As a reminder, the issue only presents on the Apple TV. I have played a recording on the ATV and the Shield simultaneously and the slow motion only happens on the ATV. Also all performance counters on the server indicate very light usage.