I unfortunately don't have a Mac.
I did some searching, and in the Settings -> General -> Privacy -> Analytics Data menu on the ATV, there are a bunch of logs.
It looks like you can AirDrop those logs individually to an iOS device. Do you know the names of specific files that could be helpful?
Any Devs got any other ideas?
All of my analytics logs for today, the issue has occurred today.
https://www.icloud.com/iclouddrive/02SQ0KfB3C02GbGkpgk9VeBXA#Channels_logs
Any updates? I ran into it twice last night...nearly back-to-back, even after a reboot, and once the night before.
If you folks don't know where to take this, is it possible open a ticket to Apple to help investigate?
It’s a shame plex DVR is shite otherwise I’d switch.
Your issue is not common, and has been reported by only a couple users. 99% of Apple TV Channels users have never experienced anything like this.
So there is something with your configuration that is causing a problem. You should troubleshoot you network / dvr server. Try some different things. Try running the DVR outside of a VM. Try a different network cable. Try changing some network settings on the OS.
If this was a rampant issue with Apple TV, these forums would be booming with requests for an update. But that is not the case here. It is your setup. There is something that YOU can change to fix this, you just need to find it.
Interesting development. I’ve switched home streaming down to 8mbps. Been running it like this for a few days now and have had no issues.
Issue must be down to the Apple TV streaming at original quality. Something must have changed in one of the recent releases of the app.
Cool that you pinpointed it to an issue streaming high bitrates over your network. Not sure about the conclusion that a change was made in the app though. Have you done an iperf network test to the VM from a network host?
7 days since last dev response. Not impressed.
Sometimes the devs help users with their network setups, maybe they will give some suggestions for you troubleshoot.
In the meantime, something is not performing correctly with your VM network. You should run some speed tests to/from the VM. And try to fix your network settings. If you can't figure it out, put the DVR somewhere else.
Can you run a network speed test from the DVR to your Apple TV:
Im a systems engineer for a large IT company in the UK. Im 100% sure I don't have any network issues.
Just to completely rule this out, can you run it from within the VM you are using for the DVR?
I think it may be dropping packets. Why aren't you getting gigabit speeds on a wired connection?
should look something like this:
Apple TV is currently on WiFi and only has 100mb nic built in.
Does it work if you turn off tuner sharing? - nevermind i see this only happens on recordings.
What channel is it?
I haven’t tried it but don’t see it making a difference as the issue is only on recordings and not live TV.
It happens across all channels and even SD recordings as well as HD
If you think it is an issue that arose with a software change, you can try any of the last 5 downloaded versions. On *nix-type os, the older versions are stored in the app dir and there is a symlink called latest. Whatever the latest symlink is set to is what version the DVR will use when the service is stopped and restarted. I don't know what it looks like on Windows, but it is probably similar.
