Frequently Asked Questions

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#1

You can view FAQs in the support articles on our website.

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Apple TV 4K Problem
Stuttering video
Live playback issues
Documentation/Help needed
Streaming issues on mycloud duo
Software v. Hardware Transcoder
Simple questions
Channels - Remote Access question
Transcoding - Recordings or Live
Questions about Commercial Skipping
Existing Series Passes Missing New Episodes
Moving Channels DVR from one system to another
How does recording priority work?
New user questions
Recordings Look Horrible
Won't resume stream after seeking or skipping commerical
Problems recording OTA
Missing channel/guide data that is available in HDHR app
NFL is not working again but CBS Sports Network Is working
StreamWithout HD home run unit
Recording Priority: What determines which device and channel a recording will come from
Questions about running DVR with win 10 or 7
Stuttering on ATV watching live TV without EXTEND transcoding
Nvidia hardware acceleration in Docker?
Unpredictable skipping/fast forward during remote playback of recordings
Why are my DVR recordings all zero length files?
Stuttering and commercial skip
FireTV 4K Stick Stutter Step Video With Transcoding
Transcoding control?
DVR Recordings are failing - Previously Working
Issues w/ Latest update
Turning off Descriptive Video Service turns off all Audio
TV Show Episode List Sorting
Stuttering playback on Apple TV (Windows Server 2019)
Pass Priority
QuickSync not working on Win 7 x64
QuickSync not working on Win 7 x64
Stuttering playback on Apple TV (Windows Server 2019)
Existing Series Passes Missing New Episodes
Stuttering on ATV watching live TV without EXTEND transcoding
Existing Series Passes Missing New Episodes
How does recording priority work?
Video stops playing
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