Frequently Asked Questions

You can view FAQs in the support articles on our website.

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Apple TV 4K Problem
Stuttering video
Live playback issues
Documentation/Help needed
Streaming issues on mycloud duo
Software v. Hardware Transcoder
Channels - Remote Access question
Simple questions
Questions about Commercial Skipping
Transcoding - Recordings or Live
Existing Series Passes Missing New Episodes
Recordings Look Horrible
Problems recording OTA
Won't resume stream after seeking or skipping commerical
How does recording priority work?
Moving Channels DVR from one system to another
New user questions
NFL is not working again but CBS Sports Network Is working
Nvidia hardware acceleration in Docker?
Recording Priority: What determines which device and channel a recording will come from
Questions about running DVR with win 10 or 7
StreamWithout HD home run unit
Missing channel/guide data that is available in HDHR app
Stuttering on ATV watching live TV without EXTEND transcoding
Stuttering playback on Apple TV (Windows Server 2019)
Issues w/ Latest update
Turning off Descriptive Video Service turns off all Audio
Why are my DVR recordings all zero length files?
FireTV 4K Stick Stutter Step Video With Transcoding
DVR Recordings are failing - Previously Working
Unpredictable skipping/fast forward during remote playback of recordings
Transcoding control?
TV Show Episode List Sorting
QuickSync not working on Win 7 x64
Existing Series Passes Missing New Episodes
Stuttering playback on Apple TV (Windows Server 2019)
How does recording priority work?
Stuttering and commercial skip
Pass Priority
Stuttering on ATV watching live TV without EXTEND transcoding
Existing Series Passes Missing New Episodes
QuickSync not working on Win 7 x64
Video stops playing