Frequently Asked Questions

Announcements
#1

You can view FAQs in the support articles on our website.

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Apple TV 4K Problem
Stuttering video
Live playback issues
Documentation/Help needed
Streaming issues on mycloud duo
Software v. Hardware Transcoder
Channels - Remote Access question
Simple questions
Transcoding - Recordings or Live
Questions about Commercial Skipping
Existing Series Passes Missing New Episodes
Won't resume stream after seeking or skipping commerical
Recordings Look Horrible
How does recording priority work?
Moving Channels DVR from one system to another
Problems recording OTA
New user questions
NFL is not working again but CBS Sports Network Is working
Missing channel/guide data that is available in HDHR app
Questions about running DVR with win 10 or 7
Recording Priority: What determines which device and channel a recording will come from
Stuttering on ATV watching live TV without EXTEND transcoding
StreamWithout HD home run unit
Nvidia hardware acceleration in Docker?
Stuttering playback on Apple TV (Windows Server 2019)
Turning off Descriptive Video Service turns off all Audio
Issues w/ Latest update
DVR Recordings are failing - Previously Working
Transcoding control?
Unpredictable skipping/fast forward during remote playback of recordings
TV Show Episode List Sorting
Why are my DVR recordings all zero length files?
Stuttering and commercial skip
FireTV 4K Stick Stutter Step Video With Transcoding
Stuttering on ATV watching live TV without EXTEND transcoding
How does recording priority work?
Pass Priority
QuickSync not working on Win 7 x64
Video stops playing
QuickSync not working on Win 7 x64
Stuttering playback on Apple TV (Windows Server 2019)
Existing Series Passes Missing New Episodes
Existing Series Passes Missing New Episodes
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