Synology Install error

Channels DVR Server Troubleshooting
#10

My bad.....I don't have a 918+, it should read 218+. I never installed Channels DVR on the 920+ before today's attempt.

#11

Only thing I can think of is the DS-920+ has problems downloading files over the internet to complete the installation.

Try installing again but uncheck this box.
Screenshot 2021-12-27 at 12-51-13 Synology Install error - General - Channels Community

After it fails, before touching anything, see if it created the shared folder /volume1/ChannelsDVR

You are trying to install the new DSM 7 version ChannelsDVR_1.1.0.spk from here, right?

#12

I followed your recommendations but still got the same error message and no shared folder was created.
I downloaded the .spk from the getchannels.com site you indicated (and it worked on the DS218+)

#13

I'm out of ideas if you're using the new DSM 7 version package ChannelsDVR_1.1.0.spk
Appears it downloaded its code to /volume1/@appstore/ChannelsDVR/channels-dvr
But it was supposed to create the shared folder /volume1/ChannelsDVR on install.

#14

I’ve seen some report that the share is hidden and doesn’t show in the UI, but they can see it via SSH. Possible that is biting you here maybe?

2 Likes
#15

Thanks for this. I've used Putty to SSH into Synology but I'm not experienced enough to proceed further. Can you help with instructions to get into volume1 to see the shares?

#16

It may be easier if you use an SFTP client

#17

Unfortunately I'm not experienced with this. However, I did just try to create a Channels DVR share to see what would happen and I got the message that one already exists! So deleting that (hidden) share may unlock the rest of the installation. I just need direction on how to proceed.

#18

Try this: WinSCP :: Official Site :: Free SFTP and FTP client for Windows

#19

Making progress.....I can see the ChannelsDVR share but I've been denied permission to delete it.

#20

Are you connecting as admin/root?

#21

If you login as your admin user to your Synology web admin and open Control Panel>Shared Folder you should see it there and be able to edit the properties.

#22

Connecting as admin. I see the share owner is root. I'll need to research further to see what I have to do next

#23

Doesn't work as it's a hidden share

#24

Did you happen to create a user named channels?

#25

Over SSH you could run the following:

cd /volume1
sudo mv ChannelsDVR ChannelsDVROld

1 Like
#26

While you're in with SSH you can tell if the user channels exists

sudo synouser --get channels

#27

I got it installed, finally.
Thanks for the support and patience with my lack of Linux knowledge.

#28

Glad to hear you got it working.

Mind sharing what you found?
Your experience may help others to avoid the same problem.

#29

I'm not sure that every step of my process was valid because there was a lot of trial and error involved (and it's likely that my process below was not efficient or pure), but my learnings were

  1. I obviously had an old install of ChannelsDVR on my Synology (before I upgraded to DSM 7) that I had forgotten about. Therefore the new install that I tried failed every time.
  2. The old version of the ChannelsDVR share was not visible from the Synology web-based administration console as it's a hidden share.
  3. I had to SSH into Synology (I used Putty on my Windows machine) to confirm that there was indeed a hidden ChannelsDVR share
  4. Then I needed root access via SSH to Synology to make the required changes. Root access (username 'root') needs the root password so I enabled the 'admin' user on Synology and used the 'admin' password for the root password.
  5. Once I had root access, and remembering to use the 'sudo' command each time, I deleted the old ChannelsDVR with "sudo rm -d ChannelsDVR"
  6. Once I confirm the share was deleted, a new install using the directions on the ChannelsDVR site thenproceeded without a proiblem

I hope this helps.

3 Likes