This is an ongoing issue

Channels Android TV
#1

I am spending more time watching live TV in the Hulu
Screenshot 2022-01-30 095550
App than I do channels dvr

2022/01/30 09:51:57.606040 [NAT] Successfully mapped port 8089 using upnp
2022/01/30 09:57:57.082630 [TRS] DNS: OK: Resolved host via system DNS
2022/01/30 09:57:57.576791 [TRS] Cloud Reachable: OK: Connected to community.getchannels.com
2022/01/30 09:57:57.697248 [TRS] Local Time: OK: Local clock is accurate
2022/01/30 09:57:57.768989 [TRS] TV Everywhere: OK
2022/01/30 09:57:57.875934 [TRS] TV Everywhere DNS: OK: Resolved TVE authenticator via system DNS
2022/01/30 09:57:58.338973 [TRS] Remote Access: OK: Successfully established external connection
2022/01/30 09:57:58.941767 [TRS] Disk Permissions: OK
2022/01/30 09:58:02.800489 [DIAG] Could not find file: /vendor/etc/media_codecs.xml: open /vendor/etc/media_codecs.xml: no such file or directory
2022/01/30 09:58:12.606067 New diagnostic log submitted under 76ffee0a-4599-4f39-85b8-8921b35b89e6

#2

Is your shield wired or on WiFi?

What does speedtest app on the shield report

#3

DVR logs don't show an issue.

Please submit logs from the client when it happens, under Settings > Support > Submit Diagnostics > Video Player after it happens

#4

Wired and a little slower than I would expect but still fast enough at 93Mbs

#5

I emailed the number it gave me to your support email

#6

I need you to submit from the TV

#7

Ok I know I sound stupid now, but How do I submit from the tv?

#8

I explained it above:

#9

Of course I just tried an it worked - But it will happen again and I will send it thank you

#10

The diagnostics are to help find the issue, submitting them doesn't actually fix the problem right away.

#11

Submitting them when it is working won't help to solve an intermittent issue.