It's working well for me too!
Just had the no sound when entering a channel which seems to be happening more frequently for me.
Generated diagnostics at around 11:23pm. Was entering WPXI 11.1. First time had no sound. Backed out and reentered and there was sound. Then generated the diagnostics.
Does this usually happen when changing channels? Or also when you're in the app and launch the player fresh?
This does not normally happen when moving from channel to channel, but often occurs when starting a recording. In this instance, it happened when selecting a program from the On Now screen.
It happens far more often in the first scenario, but it seems to me like the second scenario is happening more frequently now.
We've put out a new beta APK with much improved diagnostics. This should help us debug issues better in the future.
2 Likes
I downloaded the new beta earlier today so improved diagnostics should be available for this occurrence:
Just selected to watch a recording that is in progress from the beginning and it started with no sound. This was at approximately 5:15pm. Program was KDKA-TV News at Five.
Thanks!
Strangely, both playback attempts look identical.
Is this something that started with SHIELD 9.0?
Next time it happens, can you try a few things to see if any of these fix the audio?
- pause/resume
- seek back
- press down, and in Options, change to second audio track, then change back to the main audio
This has been happened long before Shield 9.
I will try those things next time it happens.
It just did it again @ 6pm. It happened to be playing commercials.
I tried everything you suggested: pause, rewind/ff and then 2nd audio program.
Interestingly, I couldn't switch to 2nd audio program until the next show started and then once it did I could. It was labeled Spanish but was in English and audio started playing.
Once audio started I could then rewind all the way back and the commercials that previously didn't have audio now had audio.
It has done this about 5 times so far tonight when going from On Now into a channel so it's happening quite a bit.
You can also uncheck the current English audio and then recheck it. See if that makes sound start
Yes, unchecking English and then re-checking it started the audio also.
I can pretty easily recreate the problem just by selecting channels in the On Now. 5 or 6 tries and eventually a channel will come up with no audio.
Do you have an idea how to fix?
I can't really tell what's wrong. We are sending the audio to the OS and it says it's playing..
I don't know if anyone else has reported this issue. Are you using tv speakers? Or Bluetooth, headphones connected to shield remote, etc?
Does it happen at all with surround off?
Ron_Lawrence has reported the "no audio" error above.
I have a home theater setup. My Shield connects to a Denon receiver via HDMI.
I can turn surround off and try for a bit. I can also see if any of the Shield OS level sound settings have an effect.
I switched to hybrid video decoder instead of hardware and so far haven't been able to recreate the issue.
What exactly is the hybrid decoder?
Hybrid is a mixture of hardware and software (hardware decoding + software rendering).
I would be very surprised if changing video settings affected audio. But maybe there is some interaction I don't understand.
Fwiw my Denon did this constantly with my TiVo mini - whenever I would change channels or watch a recording by the fourth or fifth channel I would lose audio. Sometimes I would have to move Denon to a different source and back, sometimes I would have to change channel back to the one with sound then back .. mostly I could eventually get audio again and sometimes I have to give up. Only happened with my Denon connected via hdmi-arc so I wrote it off as a Denon thing.
It did do it again with hybrid so that didn't resolve it.
If it were the Denon causing it, I don't think turning second audio program off and in would resolve it and I'd expect to see the issue with other apps.