Thanks!
Strangely, both playback attempts look identical.
Is this something that started with SHIELD 9.0?
Next time it happens, can you try a few things to see if any of these fix the audio?
This has been happened long before Shield 9.
I will try those things next time it happens.
It just did it again @ 6pm. It happened to be playing commercials.
I tried everything you suggested: pause, rewind/ff and then 2nd audio program.
Interestingly, I couldn't switch to 2nd audio program until the next show started and then once it did I could. It was labeled Spanish but was in English and audio started playing.
Once audio started I could then rewind all the way back and the commercials that previously didn't have audio now had audio.
It has done this about 5 times so far tonight when going from On Now into a channel so it's happening quite a bit.
You can also uncheck the current English audio and then recheck it. See if that makes sound start
Yes, unchecking English and then re-checking it started the audio also.
I can pretty easily recreate the problem just by selecting channels in the On Now. 5 or 6 tries and eventually a channel will come up with no audio.
Do you have an idea how to fix?
I can't really tell what's wrong. We are sending the audio to the OS and it says it's playing..
I don't know if anyone else has reported this issue. Are you using tv speakers? Or Bluetooth, headphones connected to shield remote, etc?
Does it happen at all with surround off?
Ron_Lawrence has reported the "no audio" error above.
I have a home theater setup. My Shield connects to a Denon receiver via HDMI.
I can turn surround off and try for a bit. I can also see if any of the Shield OS level sound settings have an effect.
I switched to hybrid video decoder instead of hardware and so far haven't been able to recreate the issue.
What exactly is the hybrid decoder?
Hybrid is a mixture of hardware and software (hardware decoding + software rendering).
I would be very surprised if changing video settings affected audio. But maybe there is some interaction I don't understand.
Fwiw my Denon did this constantly with my TiVo mini - whenever I would change channels or watch a recording by the fourth or fifth channel I would lose audio. Sometimes I would have to move Denon to a different source and back, sometimes I would have to change channel back to the one with sound then back .. mostly I could eventually get audio again and sometimes I have to give up. Only happened with my Denon connected via hdmi-arc so I wrote it off as a Denon thing.
It did do it again with hybrid so that didn't resolve it.
If it were the Denon causing it, I don't think turning second audio program off and in would resolve it and I'd expect to see the issue with other apps.