Transcode - Couldn't generate master playlist: Couldn't probe recording

I get the following error when trying to watch a strm file remotely:

Couldn't generate master playlist: Couldn't probe recording

It works fine when watched at home.

Any chance this can be looked at?

I tried submitting logs but get an error.

What error did you get? If you're having trouble submitting diagnostics you may be having problems with your network.