Transcoding when locally streaming

Channels iOS Troubleshooting
#1

For some reason iOS app lately has been transcoding, as if it thinks I’m remote. I tried both the released and latest beta versions. Today it is consistently transcoding, however a couple days ago after I thought it may have been due to low quality picture, it was not… so seems like it’s having trouble determining if I’m local or not. Could it be related to the recent fixes you put in for bonjour and IPv6?

Log from DVR:

2018/04/15 14:17:29 [HLS] Starting transcoder for channel 7.1 from 10.0.1.10 (encoder=h264_videotoolbox, resolution=720, deinterlacer=linear, bitrate=2000)
[h264_videotoolbox @ 0x7fb5cf075000] Color range not set for yuv420p. Using MPEG range.
2018/04/15 14:44:11 [HLS] Stopping transcoder session ch7.1-dANY-ip10.0.1.10 @ 26m41.216278s
2018/04/15 14:44:11 [TNR] Closed connection to 107228B6 for ch7.1
2018/04/15 14:45:42 [TNR] Opened connection to 107228B6 for ch7.1
2018/04/15 14:45:42 [HLS] Starting transcoder for channel 7.1 from 10.0.1.10 (encoder=h264_videotoolbox, resolution=720, deinterlacer=linear, bitrate=2000)
[h264_videotoolbox @ 0x7f9d6800fa00] Color range not set for yuv420p. Using MPEG range.

Also submitted logs from iOS app.

DVR IP is 10.0.0.253

#2

Check the Streaming Quality > Home setting on the settings tab of the app

#3

Home is set to Original, but it auto checks Internet, even though I’m on my home wifi. Trying to check Home just brings up the picker which is already set to Original

#4

Hmm. Try clicking “logout from remote dvr”

#5

Thanks for diagnostics. Looks like something’s up on your network… the app was unable to connect to 10.0.0.253 and so it had to fallback to connecting over the remote access url instead.

http://10.0.0.253:8089 got error: Error Domain=NSURLErrorDomain Code=-1001 “The request timed out.”

#6

Weird… When I went back to logout, it was seeing me as on my home network. Last time I thought this was happening I did log out from remote DVR and it started streaming in original quality.

I’ll see if I can figure out what was unusual about the times it doesn’t think i’m on my home network.

#7

You can try loading http://10.0.0.253:8089/ in iOS Safari to see if it works

#8

Figured it out… my iPhone has a work VPN configured for connect on demand. For some reason when it’s connected, I can’t access that subnet at my house (need to talk to our IT group to understand why). Also didn’t help that iPhone X top status bar is so limited in space, I didn’t realize the VPN was on cause it’s not displayed.
Thanks again for helping look into it.

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