Troubleshooting Multiple Storage Locations

Channels DVR Server Troubleshooting
#1

Saw a few forum posts about this but none directly solving my problem. I moved several movies to a new drive to save space on my primary drive. I added the location as an extra storage path through channels and moved the files into that folder. When I try to play the files though I get this error:

Couldn't generate master playlist: Couldn't probe recording

Searched through the forum and saw a different post from when this feature was added suggesting readding the link. So this morning I deleted the link and readded it and now this is my error:

2021/09/08 07:07:21.235732 [ERR] Recording 2021 (Movies\2 Fast 2 Furious (2003) 2020-07-18-2000.mpg) missing: CreateFile M:\Channels DVR\Movies\2 Fast 2 Furious (2003) 2020-07-18-2000.mpg: The system cannot find the file specified.

I confirmed it plays when I copy the file back to the location on my M drive ( channels primary drive) but not on the J drive which is my secondary location. Movies I’ve ripped are stored in a different folder on the J drive so Channels can see that I know.

A secondary related problem is my wife deleted a movie out of Channels a while ago when it wouldn’t play (because of the above) and I just found out about it. I still have the file but Channels doesn’t have in my library any more and older than my backups. Any way to add that back into the library so comskip works?

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#2

Submit diagnostics from your dvr

#3

Logs have been submitted.

17f678ba-aea3-492e-9288-835d7b1f039a

Thanks.

#4

@tmm1 Any thoughts? Or do I just need to move everything back to the primary folder?

If so, how would I add the deleted file back into the Channels library?

#5

What is the full path of the file on J:

#6

You have to add it as an import and redetect for commercials

#7

How do you add just one file as an import? I can add a new folder as an import but not just that one file?

Secondary storage location I'm attempting to use is J:\Channels Deep Storage

Screenshot 2021-09-13 153037|569x353

#8

So this file definitely exists?

J:\Channels Deep Storage\Movies\2 Fast 2 Furious (2003) 2020-07-18-2000.mpg

#9

Yes. All files stored in that location have the same problem. I just ran through all of them. There were recorded in Channels, then the files were copied to the J:\ drive after I added that location as an additional storage location.

I ran through each file just now and resubmitted logs. Logs have been submitted as 1c2a37e4-bc7f-42be-9bd2-1e70bc693172 .

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#10

That looks incorrect as there is no Movies folder

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#11

I'm sorry, I'm an idiot - I didn't think about the fact it was looking for a movies folder, I was looking at the file path specifically as listed on Channels. If I move everything into a \Movies\ folder everything works. Thanks for your help.

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