Tuner Unreachable Issue

Channels DVR Server
#1

I’ve been experiencing Tuner Unreachable with TVE. HDHR streams are no issue only TVe through Spectrum. When they do connect, it’s slow as molasses.

2024/06/22 14:03:17.138894 [TNR] Sharing existing connection to TVE-Spectrum for ch6043 AETV (clients=3, len=0)
2024/06/22 14:03:17.727423 [SNR] Buffer statistics for 192.168.1.55 (Great Room Fire TV Stick) for ch6043 AETV: buf=0% drop=0%
2024/06/22 14:03:17.727497 [SNR] Streaming statistics for 192.168.1.55 (Great Room Fire TV Stick) for ch6043 AETV: timeouts=82 segment_timeouts=76 playlist_timeouts=6
2024/06/22 14:03:17.727603 [TNR] Error during live stream for ch6043 AETV: failed after 1m42.032586686s: hls: temporary failure while downloading: GET: https://live.video.aetnd.com/brand_live_streams/aetv/primary/aetv_3500_1725083.ts: 403 Forbidden
2024/06/22 14:03:32.415842 [SNR] Buffer statistics for 192.168.1.55 (Great Room Fire TV Stick) for ch6043 AETV: buf=0% drop=0%
2024/06/22 14:03:32.415938 [SNR] Streaming statistics for 192.168.1.55 (Great Room Fire TV Stick) for ch6043 AETV: timeouts=82 segment_timeouts=76 playlist_timeouts=6
2024/06/22 14:03:32.416019 [TNR] Error during live stream for ch6043 AETV: Failed to download segment 1725083: https://live.video.aetnd.com/brand_live_streams/aetv/primary/aetv_3500_1725083.ts: GET: https://live.video.aetnd.com/brand_live_streams/aetv/primary/aetv_3500_1725083.ts: 403 Forbidden
2024/06/22 14:04:52.497774 [TVE] stream timestamps: ahc: start_at=2024-06-22T14:03:52-05:00 end_at=2024-06-22T14:04:21-05:00 live_delay=27.054772s
2024/06/22 14:04:52.497879 [TNR] Opened connection to TVE-Spectrum for ch6111 AHC
2024/06/22 14:05:19.483471 [SNR] Rewriter statistics for 192.168.1.55 (Great Room Fire TV Stick) for ch6111 AHC: discontinuity_detected=0 transport_errors=0 saw_pcr=false saw_pmt=true highest_pts=0.026478
2024/06/22 14:05:19.483608 [SNR] Buffer statistics for 192.168.1.55 (Great Room Fire TV Stick) for ch6111 AHC: buf=0% drop=0%
2024/06/22 14:05:19.483848 [SNR] Streaming statistics for 192.168.1.55 (Great Room Fire TV Stick) for ch6111 AHC: timeouts=0 segment_timeouts=0 playlist_timeouts=0
2024/06/22 14:05:32.888030 [TNR] Closed connection to TVE-Spectrum for ch6111 AHC

#2

Try downloading the pre-release version and see if the problem is resolved.

#3

Based upon the error messages (timeouts and 403 errors), it looks most likely to be a "them" issue. The servers hosting the stream are having issues, and you most likely can't do anything to fix it. Chances are it'll resolve itself, but you just have to wait.

#4

I wanted to give an update. This issue was resolved by using local dns servers. I found the troubleshooting section on the server and discovered Cloudflare and Google DNS was known to cause issues. I'm curious, however, why is this?

#5

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