I've been running Channels with two m3u links and has been working great. However, today, it decided to stop working. If try to watch a channel from my android device or the web admin site, it states "Tuner Unreachable". I tried different channels across the two m3us. I've also tried running the troubleshooting tool and no concerns show up.
Log below (also: Logs have been submitted as ca75df2e-0ac1-4f0d-bb1f-15d86fb5fc6d.)
Anyone know why it might have stopped working and what I can do to resolve?
2025/07/18 17:15:54.179423 [DVR] Fetched guide data for XMLTV-Jellyfin in 6s
2025/07/18 17:15:57.158155 [DVR] Indexed 11903 airings into XMLTV-Jellyfin (250 channels over 155h40m0s) + 15643 skipped [2s index]
2025/07/18 17:15:57.676807 [DVR] pruned 39910 replaced airings in 518ms.
2025/07/18 17:16:12.197786 [DVR] Indexed 254 channels (85344 airings + 0 replaced) with placeholders [14s index]
2025/07/18 17:16:12.205292 [DBG] Scheduling wake timer for guide data in 16h9m17.7947073s
2025/07/18 17:16:12.205292 [DBG] Scheduling wake timer for xmltv guide data in 58m30s
2025/07/18 18:01:07.959084 [NAT] Successfully mapped port 8089 using upnp
2025/07/18 18:10:47.293472 [HLS] Couldn't generate stream playlist for ch1-dANY-ip192.168.88.4: HLS: 901 Tuner Unreachable: Could not tune to ch1 after 12s
2025/07/18 18:10:47.294071 [HLS] Stopping transcoder session ch1-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:10:59.302742 [HLS] Couldn't generate stream playlist for ch1-dANY-ip192.168.88.4: HLS: 901 Tuner Unreachable: Could not tune to ch1 after 12s
2025/07/18 18:10:59.302742 [HLS] Stopping transcoder session ch1-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:11:11.322779 [HLS] Couldn't generate stream playlist for ch1-dANY-ip192.168.88.4: HLS: 901 Tuner Unreachable: Could not tune to ch1 after 12s
2025/07/18 18:11:11.322779 [HLS] Stopping transcoder session ch1-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:11:23.340535 [HLS] Couldn't generate stream playlist for ch1-dANY-ip192.168.88.4: HLS: 901 Tuner Unreachable: Could not tune to ch1 after 12s
2025/07/18 18:11:23.340535 [HLS] Stopping transcoder session ch1-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:11:35.715289 [HLS] Couldn't generate stream playlist for ch1-dANY-ip192.168.88.4: HLS: 901 Tuner Unreachable: Could not tune to ch1 after 12s
2025/07/18 18:11:35.715289 [HLS] Stopping transcoder session ch1-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:11:47.731643 [HLS] Couldn't generate stream playlist for ch1-dANY-ip192.168.88.4: HLS: 901 Tuner Unreachable: Could not tune to ch1 after 12s
2025/07/18 18:11:47.731643 [HLS] Couldn't generate stream playlist for ch1-dANY-ip192.168.88.4: HLS: 901 Tuner Unreachable: Could not tune to ch1 after 12s
2025/07/18 18:11:47.731643 [HLS] Stopping transcoder session ch1-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:11:59.743971 [HLS] Couldn't generate stream playlist for ch1-dANY-ip192.168.88.4: HLS: 901 Tuner Unreachable: Could not tune to ch1 after 12s
2025/07/18 18:11:59.743971 [HLS] Stopping transcoder session ch1-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:12:11.758794 [HLS] Couldn't generate stream playlist for ch1-dANY-ip192.168.88.4: HLS: 901 Tuner Unreachable: Could not tune to ch1 after 12s
2025/07/18 18:12:11.758794 [HLS] Stopping transcoder session ch1-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:12:23.773901 [HLS] Couldn't generate stream playlist for ch1-dANY-ip192.168.88.4: HLS: 901 Tuner Unreachable: Could not tune to ch1 after 12s
2025/07/18 18:12:23.773901 [HLS] Stopping transcoder session ch1-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:12:25.205082 [HLS] Stopping transcoder session ch1-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:14:05.803222 [HLS] Couldn't generate stream playlist for ch2-dANY-ip192.168.88.4: HLS: 901 Tuner Unreachable: Could not tune to ch2 after 12s
2025/07/18 18:14:05.803222 [HLS] Stopping transcoder session ch2-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:14:17.811963 [HLS] Couldn't generate stream playlist for ch2-dANY-ip192.168.88.4: HLS: 901 Tuner Unreachable: Could not tune to ch2 after 12s
2025/07/18 18:14:17.811963 [HLS] Stopping transcoder session ch2-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:14:29.837635 [HLS] Couldn't generate stream playlist for ch2-dANY-ip192.168.88.4: HLS: 901 Tuner Unreachable: Could not tune to ch2 after 12s
2025/07/18 18:14:29.837635 [HLS] Stopping transcoder session ch2-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:14:40.198035 [HLS] Stopping transcoder session ch2-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:15:09.589520 [HLS] Couldn't generate stream playlist for ch105-dANY-ip192.168.88.4: HLS: 901 Tuner Unreachable: Could not tune to ch105 after 12s
2025/07/18 18:15:09.589520 [HLS] Stopping transcoder session ch105-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:15:21.596503 [HLS] Couldn't generate stream playlist for ch105-dANY-ip192.168.88.4: HLS: 901 Tuner Unreachable: Could not tune to ch105 after 12s
2025/07/18 18:15:21.596503 [HLS] Stopping transcoder session ch105-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:15:27.187801 [HLS] Stopping transcoder session ch105-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:15:56.789909 [HLS] Stopping transcoder session ch107-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:16:06.378701 [TRS] DNS: OK: Resolved host via system DNS
2025/07/18 18:16:07.476590 [TRS] Cloud Reachable: OK: Connected to community.getchannels.com
2025/07/18 18:16:07.777493 [TRS] Local Time: OK: Local clock is accurate
2025/07/18 18:16:08.797714 [HLS] Couldn't generate stream playlist for ch107-dANY-ip192.168.88.4: HLS: 901 Tuner Unreachable: Could not tune to ch107 after 12s
2025/07/18 18:16:08.797714 [HLS] Stopping transcoder session ch107-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:16:08.824362 [TRS] TV Everywhere: OK: Chrome version up to date: 138.0.0.0
2025/07/18 18:16:09.095631 [TRS] TV Everywhere DNS: OK: Resolved TVE authenticator via system DNS
2025/07/18 18:16:09.140649 [TRS] ad-dns: Resolved adservice.google.com: 142.250.204.2, 2404:6800:4006:813::2002
2025/07/18 18:16:09.185548 [TRS] ad-dns: Resolved googleads.g.doubleclick.net: 172.217.167.66, 2404:6800:4006:814::2002
2025/07/18 18:16:09.218855 [TRS] ad-dns: Resolved assets.adobedtm.com: 23.201.145.86, 2600:1415:5400:289::1e80, 2600:1415:5400:2a0::1e80
2025/07/18 18:16:09.247203 [TRS] ad-dns: Resolved d.adroll.com: 52.221.130.82, 13.250.169.173, 52.220.90.230, 52.221.1.186, 3.1.153.1, 18.140.131.82, 18.136.133.107, 18.136.73.32, 2406:da18:22e:4f04:e443:8528:f1d2:2485, 2406:da18:22e:4f05:5ad3:9170:6f6:a95d, 2406:da18:22e:4f05:5993:3937:36c7:ff48, 2406:da18:22e:4f05:1364:b648:30c8:1df8, 2406:da18:22e:4f04:b10e:cbba:a3d0:c5aa, 2406:da18:22e:4f04:d3d6:38ae:34f6:b366, 2406:da18:22e:4f04:95f4:c182:79f6:54a9, 2406:da18:22e:4f05:831f:88c4:2d0f:a550
2025/07/18 18:16:09.273876 [TRS] ad-dns: Resolved bat.bing.com: 150.171.27.10, 150.171.28.10, 2620:1ec:33::10, 2620:1ec:33:1::10
2025/07/18 18:16:09.325811 [TRS] ad-dns: Resolved pubads.g.doubleclick.net: 142.251.221.66, 2404:6800:4006:809::2002
2025/07/18 18:16:09.444126 [TRS] ad-dns: Resolved edge.api.brightcove.com: 151.101.166.27
2025/07/18 18:16:09.543392 [TRS] ad-dns: Resolved medium.ngtv.io: 23.43.158.214, 2600:1415:5400:285::3134, 2600:1415:5400:2a9::3134
2025/07/18 18:16:09.543392 [TRS] DNS Ad Blocking: OK
2025/07/18 18:16:10.951655 [TRS] Guide Provider: OK: Connected to guide provider
2025/07/18 18:16:10.951655 [TRS] Device Lineups: OK: All devices have guide data mapped
2025/07/18 18:16:10.951655 [TRS] Operating System: OK
2025/07/18 18:16:10.973850 [TRS] Network Interfaces: OK
2025/07/18 18:16:12.059885 [TRS] Remote Access: OK: Successfully established external connection
2025/07/18 18:16:12.059885 [TRS] Recording Directory: OK
2025/07/18 18:16:12.075692 [TRS] Disk Permissions: OK
2025/07/18 18:16:12.075692 [TRS] Disk Space: OK: DVR directory 'E:\ChannelsDVR' has 10.7T free
2025/07/18 18:16:12.696617 [DVR] Fetched guide data for XMLTV-MattHNZIPTV in 490ms
2025/07/18 18:16:12.798183 [TRS] DVR Version: OK: DVR is up to date
2025/07/18 18:16:12.798183 [TRS] DBG: Version info: &{2025.06.01.2212 https://cdn.channelsdvr.net/dvr false}
2025/07/18 18:16:12.798183 [TRS] DVR Status: OK: DVR is enabled
2025/07/18 18:16:13.147232 [TRS] System Firewall: OK
2025/07/18 18:16:13.152742 [TRS] Third Party Firewall: WARNING: Found third-party firewall software: Avast Antivirus
2025/07/18 18:16:13.152742 [TRS] Network Flow Control: OK
2025/07/18 18:16:13.234295 [TRS] Power Management: OK
2025/07/18 18:16:14.084495 [DVR] Indexed 4182 airings into XMLTV-MattHNZIPTV (26 channels over 655h0m0s) + 36 skipped [1s index]
2025/07/18 18:16:14.091018 [DVR] pruned 33 replaced airings in 6ms.
2025/07/18 18:16:19.412634 [DVR] Fetched guide data for XMLTV-Jellyfin in 5s
2025/07/18 18:16:22.712347 [DVR] Indexed 13016 airings into XMLTV-Jellyfin (250 channels over 155h40m0s) + 15724 skipped [3s index]
2025/07/18 18:16:23.232522 [DVR] pruned 39937 replaced airings in 520ms.
2025/07/18 18:16:37.782879 [DVR] Indexed 254 channels (85344 airings + 0 replaced) with placeholders [14s index]
2025/07/18 18:16:37.789897 [DBG] Scheduling wake timer for guide data in 14h52m52.2101022s
2025/07/18 18:16:37.789897 [DBG] Scheduling wake timer for xmltv guide data in 58m30s
2025/07/18 18:16:37.854138 [DVR] Rule 'How Do They Do It?' (45) found 5 new airings (7 matching)
2025/07/18 18:16:37.857645 [DVR] queued recording job for 'How Do They Do It?' iptveditor 4/2128363982/1049518634 @ Sat Jul 19 10:59:00PM on ch=[193] (1752922740-45)
2025/07/18 18:16:37.861651 [DVR] queued recording job for 'How Do They Do It?' iptveditor 4/2128363982/1049576294 @ Sat Jul 19 11:29:00PM on ch=[193] (1752924540-45)
2025/07/18 18:16:37.865651 [DVR] queued recording job for 'How Do They Do It?' iptveditor 4/2128363982/1049633954 @ Sat Jul 19 11:59:00PM on ch=[193] (1752926340-45)
2025/07/18 18:16:37.868675 [DVR] queued recording job for 'How Do They Do It?' iptveditor 4/2128363982/1049691614 @ Sun Jul 20 12:29:00AM on ch=[193] (1752928140-45)
2025/07/18 18:16:37.872334 [DVR] queued recording job for 'How Do They Do It?' iptveditor 4/2128363982/1054996334 @ Sun Jul 20 2:59:00PM on ch=[193] (1752980340-45)
2025/07/18 18:20:50.521312 [M3U] Refreshed lineup for Jellyfin with 532 channels
2025/07/18 18:20:54.381880 [M3U] Refreshed lineup for MattHNZIPTV with 28 channels
2025/07/18 18:21:28.870262 [HLS] Couldn't generate stream playlist for ch2-dANY-ip192.168.88.4: HLS: 901 Tuner Unreachable: Could not tune to ch2 after 12s
2025/07/18 18:21:28.870262 [HLS] Stopping transcoder session ch2-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:21:40.879709 [HLS] Couldn't generate stream playlist for ch2-dANY-ip192.168.88.4: HLS: 901 Tuner Unreachable: Could not tune to ch2 after 12s
2025/07/18 18:21:40.879709 [HLS] Stopping transcoder session ch2-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:21:52.894010 [HLS] Couldn't generate stream playlist for ch2-dANY-ip192.168.88.4: HLS: 901 Tuner Unreachable: Could not tune to ch2 after 12s
2025/07/18 18:21:52.894010 [HLS] Stopping transcoder session ch2-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
2025/07/18 18:21:58.491373 [HLS] Stopping transcoder session ch2-dANY-ip192.168.88.4 (out=0s finished=false first_seq=0 last_seq=-1)
