I have the DVR server running on Synology 920 and two NVIDIA Shields as clients. The 920 is not on a UPS yet.
I recently lost power for a few hours, but my internet was down for a few days.
When my power came back on (but the internet was still down) the guide data was missing for those few days until my internet was restored.
When my power is restored, could/should the server use the last available guide data (from before the power outage) while the internet is still down?
It should do so. Please submit diagnostics from the DVR so we can see what happened.
Simulated the power outage just now. Unplugged everything, powered everything back up except my cable modem. Once the 920 server was back up the guide data was empty again. I couldn't generate logs while the internet was down, so I restored the internet access and submitted logs under 0220255a-831c-4288-bb30-7cf05d35fd4b . Do you want me to drop an email as well?
Where are you looking that the guide is empty? I see your DVR > Schedule is still populated correctly.
On both NVIDIA Shields, there is no guide information. Also on the DVR server webpage, at the top when I click "Live TV" then "Guide" no guide information is shown, it's just the spinning arrows indicating that it's refreshing.
Gotcha, thanks. We'll take a look.
Any update?
I have since added a battery backed UPS that keeps the Synology 920 alive during a power outage. This has kept the guide data on the DVR server, however my Shield TV clients still lose the guide information until the internet is restored. Is there a way to push the guide data from the DVR server to the Shield TV clients? If I use the Channels iOS app on my laptop, it is pulling the guide data from the DVR server. Thanks!
We would need to see diagnostics from the shield app to understand why it's not loading data from your dvr server
I submitted guide data diagnostics twice from the shield tv app. First time while the internet was still down and no guide data was displayed (does the diagnostic log queue and save to be sent once internet is restored?) Second time was after internet was restored, but maybe this will look normal because after submitting and backing out to the guide again it was restored (because internet access has been restored.)
I have the Channels app installed on an SD card instead of internal storage (to give a longer pause buffer) if that helps at all.
I’m having a similar issue, except mine couldn’t have been triggered by a power outage, as I have everything connected to UPS. My Guide data is empty. Even when I prompt to redownload it, nothing changes. I submitted my logs and sent an email about this.
UPDATE: I just updated to the latest pre-release version, dated 11/8, manually redownloaded the guide data, and now everything is working properly.
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