TVE ABC Error

Channels DVR Server TV Everywhere
#1

abcgo: 1037:Unable to retrieve required files for playback. Please try again in a few minutes

cial detection for Women's Soccer International Friendly United States vs Paraguay 2021-09-21-1830.mpg finished with 12 markers in 5m54.33488375s.
2021/09/21 21:08:00.059248 [TNR] Closed connection to TVE-Suddenlink for ch6052 USA
2021/09/21 21:08:00.108550 [MTS] Statistics for "TV/WWE NXT/WWE NXT S15E38 2021-09-21-1900.mpg": skipped=0 unhandled_packets=0 discontinuity_detected=0 transport_errors=0 invalid_pts=0 invalid_dts=0 saw_pcr=false saw_pmt=true highest_pts=7689.663567
2021/09/21 21:08:00.109339 [DVR] Finished job 1632268800-658 WWE NXT
2021/09/21 21:08:00.335077 [DVR] Processing file-148861: TV/WWE NXT/WWE NXT S15E38 2021-09-21-1900.mpg
2021/09/21 21:08:00.385265 [DVR] Waiting 7h51m59.614752s until next job 1632304800-522 Baby Looney Tunes
2021/09/21 21:08:00.633421 [IDX] Generating video index for file-148861: WWE NXT S15E38 2021-09-21-1900.mpg
2021/09/21 21:08:10.756416 [IDX] Finished video index generation for file-148861 in 10s
2021/09/21 21:08:10.937851 [DVR] Running commercial detection on file 148861 (TV/WWE NXT/WWE NXT S15E38 2021-09-21-1900.mpg)
2021/09/21 21:10:28.369105 [HTTP] | 200 | 168.981708ms | 192.168.4.59 | GET "/tmsimg/assets/p20200198_tb2_h9_ab.jpg?w=720&h=540"
2021/09/21 21:10:28.573505 [HTTP] | 200 | 189.717ms | 192.168.4.59 | GET "/tmsimg/assets/p20200175_tb2_h9_aa.jpg?w=720&h=540"
2021/09/21 21:13:39.043908 [DVR] Commercial detection for WWE NXT S15E38 2021-09-21-1900.mpg finished with 22 markers in 5m28.133647458s.
2021/09/21 21:13:58.663345 [DVR] Reindexed 26 airings into XMLTV-PlutoTV (314 channels over 4h0m0s) + 5827 skipped [0s index]
2021/09/21 21:13:58.837597 [DVR] pruned 30 replaced airings in 0s.
2021/09/21 21:14:04.751851 [DVR] Reindexed 1025 airings into XMLTV-BallySports (28 channels over 145h30m0s) + 702 skipped [5s index]
2021/09/21 21:14:04.951007 [DVR] pruned 29 replaced airings in 0s.
2021/09/21 21:14:04.987138 [IDX] Pruned 0 expired groups from XMLTV-LocalsBackup in 46µs.
2021/09/21 21:14:20.542826 [DVR] Waiting 7h45m39.45718s until next job 1632304800-522 Baby Looney Tunes
2021/09/21 21:22:40.371875 [HTTP] | 200 | 10.414958ms | 192.168.4.59 | GET "/status"
2021/09/21 21:22:40.624979 [HTTP] | 200 | 1.475334ms | 192.168.4.59 | GET "/status"
2021/09/21 21:22:40.667859 [HTTP] | 200 | 649.042µs | 192.168.4.59 | GET "/auth"
2021/09/21 21:22:40.752891 [HTTP] | 200 | 1.327417ms | 192.168.4.59 | GET "/dvr"
2021/09/21 21:22:40.769041 [HTTP] | 200 | 2.679875ms | 192.168.4.59 | GET "/dvr/files?deleted=true&raw=false"
2021/09/21 21:22:40.777151 [HTTP] | 200 | 10.696625ms | 192.168.4.59 | GET "/dvr/files?raw=false"
2021/09/21 21:22:40.777815 [HTTP] | 200 | 27.342375ms | 192.168.4.59 | GET "/devices"
2021/09/21 21:22:40.819409 [HTTP] | 200 | 15.5315ms | 192.168.4.59 | GET "/dvr/groups"
2021/09/21 21:22:40.823473 [HTTP] | 200 | 72.097792ms | 192.168.4.59 | GET "/dvr/jobs"
2021/09/21 21:22:40.825573 [HTTP] | 200 | 49.590042ms | 192.168.4.59 | GET "/dvr/rules"
2021/09/21 21:22:40.858418 [HTTP] | 200 | 389.625µs | 192.168.4.59 | GET "/dvr/collections/channels"
2021/09/21 21:22:40.997248 [HTTP] | 200 | 269.456958ms | 192.168.4.59 | POST "/dvr/clients/register"
2021/09/21 21:22:41.009614 [HTTP] | 200 | 213.355542ms | 192.168.4.59 | GET "/dvr/programs"
2021/09/21 21:22:41.032393 [HTTP] | 200 | 7.754791ms | 192.168.4.59 | GET "/dvr/recordings/upnext"
2021/09/21 21:22:42.334360 [HTTP] | 200 | 147.971917ms | 192.168.4.59 | GET "/devices/ANY/guide?time=1632277359&duration=28800"
2021/09/21 21:22:43.560838 [HTTP] | 200 | 115.187834ms | 192.168.4.59 | GET "/devices/ANY/guide?time=1632306159&duration=28800"
2021/09/21 21:22:43.661173 [HTTP] | 200 | 209.069625ms | 192.168.4.59 | GET "/tmsimg/assets/p20394876_b_h9_ab.jpg?w=720&h=540"
2021/09/21 21:22:44.375209 [HTTP] | 200 | 119.425458ms | 192.168.4.59 | GET "/tmsimg/assets/p17618605_b_h9_ac.jpg?w=720&h=540"
2021/09/21 21:22:45.244080 [HTTP] | 200 | 41.658208ms | 192.168.4.59 | GET "/tmsimg/assets/p20340517_b_h9_aa.jpg?w=720&h=540"
2021/09/21 21:22:45.265628 [HTTP] | 200 | 46.941791ms | 192.168.4.59 | GET "/tmsimg/assets/p12628077_v_v8_an.jpg?w=480&h=720"
2021/09/21 21:22:46.503434 [ERR] Could not start stream for TVE-DTV ch6001 WABC: TVE: abcgo: 1037:Unable to retrieve required files for playback. Please try again in a few minutes.
2021/09/21 21:22:46.503891 [HTTP] | 503 | 1.178090292s | 192.168.4.59 | GET "/devices/TVE-DTV/channels/6001/stream.mpg"
2021/09/21 21:22:46.917773 [ERR] Could not start stream for TVE-ATTOTT ch6001 WABC: TVE: abcgo: 1037:Unable to retrieve required files for playback. Please try again in a few minutes.
2021/09/21 21:22:46.917951 [HTTP] | 503 | 376.703792ms | 192.168.4.59 | GET "/devices/TVE-ATTOTT/channels/6001/stream.mpg"
2021/09/21 21:22:47.350148 [ERR] Could not start stream for TVE-Suddenlink ch6001 WABC: TVE: abcgo: 1037:Unable to retrieve required files for playback. Please try again in a few minutes.
2021/09/21 21:22:47.350391 [HTTP] | 503 | 398.6295ms | 192.168.4.59 | GET "/devices/TVE-Suddenlink/channels/6001/stream.mpg"

#2

That means the ABC website was not available/responding for the stream. It's not a Channels issue, it's an ABC issue.

#3

This has been happening a lot for me lately. Anyone else?

2 Likes
#4

WABC is playing fine live through Channels DVR right now for me.

#5

I’m having the same issue et it plays fine via the web.

#6

Can we get this fixed as I am having recordings fail because ABC is having issues very often?

#7

abcgo: 1039:This station's live stream is not available through your TV Provider.

#8

abcgo: 1037:Unable to retrieve required files for playback. Please try again in a few minutes.

#9

From what I can tell whenever that error occurs the stream is also not working on the abc website. So it's not possible for us to fix.

1 Like
#10

I just had this happen to me getting error abcgo: 1025:Unable to retrieve required files for playback. Please try again in a few minutes and I tried going to the ABC site https://abc.com/watch-live/abc and it's working just fine streaming ABC live yet channels has the error.

#11

What's the callsign

#12

WABC out of NYC

#13

Fixed in prerelease

2 Likes
#14

Not sure if this has anything to do with the fix, but WABC just went from 60 fps to 30 on the same day.

#15

It did. Before this issue, wabc was 60 and now it’s 30.

#16

I'm seeing this same thing now with both Fubo and DirecTV stream. "abcgo: 1037:Unable to retrieve required files for playback. Please try again in a few minutes."

Is there any known fix?