TVE and Youtube TV channels missing

ddrouin · March 30, 2020, 9:25pm

I started having trouble with TVE channels yesterday and today. I've received a Chrome error at signin to lots of TVE YTTV channels on my Shields and a never ending spinning circle in the Channels app on the server.

Today I rescanned the TVE channels for Youtube TV and Philo. The number of channels on YTTV went from 104 to 52, Philo channels stayed the same at 83. Seems to be an issue with YTTV. Is anyone else having this problem?

Thanks.

Wesley_Murphy · March 30, 2020, 10:27pm

Wesley_Murphy · March 30, 2020, 10:28pm

You may want to go reload Philo should be more then 83. I reloaded and now at 85.

boogmeister1 · March 30, 2020, 11:01pm

I was only getting 83 and took your advice and removed and re added Philo. I'm only getting 79 channles now! Grrrr.

Update: I rescanned three times and was able to get back up to 83. I don't think I want to push it any further.

chDVRuser · March 30, 2020, 11:56pm

Best to scan problem TVE channels individually instead of rescan all or deleting/reinstalling the TVE device.
Click the pencil icon or #_channels link and then click the Edit button on the upper right.

Someone should make that a sticky topic.

ddrouin · March 31, 2020, 4:41pm

Back to the original topic. Is anyone else having this issue? It appears that Youtube TV eliminated a bunch of channels from TVE? As I look at the issue, it appeared to be YTTV and Philo (Philo seems fine) maybe this thread needs to in the YoutubeTV forum?

ddrouin · March 31, 2020, 5:14pm

Here are some examples of the channel scan. Some of the ones below used to work last week. I don’t remember which ones, but I do know HGTV, CNBC, CMT, MSNBC and FOX used to work.

2020/03/31 12:37:27.619842 [TVE] action=auth mvpd=YouTubeTV requestor=nbcentertainment
2020/03/31 12:37:27.784843 [TVE] action=mock
2020/03/31 12:37:27.784843 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=YouTubeTV&requestor_id=nbcentertainment&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2020/03/31 12:37:27.785843 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2020/03/31 12:37:28.298865 [TVE] action=wait_for_page
2020/03/31 12:37:28.306858 [TVE] action=request type=Document method=POST url=https://youtube.auth-gateway.net/saml/saml2/idp/SSOService.php
2020/03/31 12:37:28.306858 [TVE] action=auth_domain domain=youtube.auth-gateway.net
2020/03/31 12:37:28.879939 [TVE] action=request type=Document method=GET url=https://youtube.auth-gateway.net/saml/module.php/authbypass/firstbookend.php
2020/03/31 12:37:29.026342 [TVE] action=request type=Document method=GET url=https://youtube.auth-gateway.net/saml/module.php/authbypass/firstbookend.php
2020/03/31 12:37:29.214629 [TVE] action=request type=Document method=GET url=https://accounts.google.com/o/oauth2/auth
2020/03/31 12:37:29.926161 [TVE] action=request type=Document method=GET url=https://accounts.google.com/signin/oauth
2020/03/31 12:37:36.637856 [TVE] action=page_ready
2020/03/31 12:37:36.637856 [TVE] action=wait_for_page done=true reason=page_ready
2020/03/31 12:37:36.637856 [TVE] action=fill_form [email protected]
2020/03/31 12:37:36.642791 [TVE] action=tvejs msg="googleLogin"
2020/03/31 12:37:36.700781 [TVE] action=wait_for_auth
2020/03/31 12:37:39.202059 [TVE] action=tvejs msg="googleLoginPassword"
2020/03/31 12:37:48.702158 [TVE] action=auth_timed_out
2020/03/31 12:37:48.702158 [TVE] action=screenshot
2020/03/31 12:37:48.926343 [TVE] action=screenshot size=23446
2020/03/31 12:37:48.927313 [TVE] action=capture_html
2020/03/31 12:37:48.972342 [TVE] action=capture_html size=1430598
2020/03/31 12:37:49.837648 [TVE] Channel scan 75/199 HGTV failed: chrome auth_timed_out

2020/03/31 12:27:22.908463 [TVE] Channel scan 13/199 CMT failed: login not supported

racameron · March 31, 2020, 5:27pm

This indicates a problem on the part of Google's authorization server not responding.

eric · March 31, 2020, 5:44pm

Please go to Help -> Submit Diagnostic Logs so we can provide better error messages.

ddrouin · March 31, 2020, 6:14pm

Sunmitted

ddrouin · March 31, 2020, 6:23pm

It was my issues. I had changed my Google password about 2 weeks ago. It finally caught up to me. I deleted and re-added YTTV to channels and all is well. There must be a place to change the password.

eric · March 31, 2020, 11:04pm

~~Unfortunately the submission didn't go through properly. Could you try it one more time?~~

Nevermind. I was able to get what I needed and have been able to improve the error messages around this case. Thanks!

ddrouin · May 4, 2020, 8:30pm

This happened again. No Youtube TV channels worked through Channels. I do not have this this issue with Philo. This time I did not change my Youtube TV password, but I noticed that it appears to be around the last day or 1st day of the month. It seems at some point that Youtube TV / Channels / TVE forgets the login. I was not able to get to any Youtube TV channels through Channels until I deleted Youtube TV as a source, then re-added it. I tried to do a few channels singly but that didn't work. It seems like there is a monthly re-validation of ID/Password or something like that?

tmm1 · May 4, 2020, 8:32pm

Please click Help > Submit Diagnostics