TVE Channels in general having playback issues

Channels DVR Server
#1

I am getting the follow errors when trying to watch or record from TVE Local Channel, ABC/FOX. Also issues with ID, Science, Life, Discovery and others.

Logged and sent: 6bcb498d-8062-4cda-9d4a-4909d22be3ad .

908eed77-2bf5-4a4e-8d3c-f4f3522b001c .

Actually seems to be an issue on several channels including the likes of ID.

Sharing existing connection to TVE-frontier_auth-gateway_net for ch6001 WFTS (clients=2, len=0)
2021/11/16 20:28:46.390922 [HLS] Starting transcoder for channel 6001 from 192.168.50.56 (encoder=remux, resolution=, deinterlacer=, bitrate=12714)
2021/11/16 20:28:51.414069 [TNR] Cancelling stream TVE-frontier_auth-gateway_net ch6001 after no data was received for 2m0s
2021/11/16 20:28:51.414069 [HLS] ffmpeg: ch6001-dANY-ip192.168.50.56-remux: pipe:: could not find codec parameters
2021/11/16 20:28:51.418599 [TNR] Closed connection to TVE-frontier_auth-gateway_net for ch6001 WFTS
2021/11/16 20:28:51.556888 [HLS] Couldn't generate stream playlist for ch6001-dANY-ip192.168.50.56: Stream stopped
2021/11/16 20:28:51.556888 [HLS] Stopping transcoder session ch6001-dANY-ip192.168.50.56
2021/11/16 20:28:51.558365 [HLS] Probe failed for live stream after 5.1674427s and 3376 bytes
2021/11/16 20:28:53.991573 [TVE] stream timestamps: abc: start_at=2021-11-16T20:27:55-05:00 current_at=2021-11-16T20:28:15-05:00 end_at=2021-11-16T20:28:23-05:00
2021/11/16 20:28:53.991573 [TNR] Opened connection to TVE-frontier_auth-gateway_net for ch6001 WFTS
2021/11/16 20:28:54.003493 [HLS] Starting transcoder for channel 6001 from 192.168.50.56 (encoder=remux, resolution=, deinterlacer=, bitrate=12714)
2021/11/16 20:28:58.440202 [HLS] Stopping transcoder session ch6001-dANY-ip192.168.50.56
2021/11/16 20:28:58.440668 [HLS] Probe failed for live stream after 4.4366617s and 0 bytes
2021/11/16 20:28:58.440668 [HLS] ffmpeg: ch6001-dANY-ip192.168.50.56-remux: pipe:: could not find codec parameters
2021/11/16 20:28:58.442163 [TNR] Closed connection to TVE-frontier_auth-gateway_net for ch6001 WFTS

Logs for ID

Opened connection to TVE-frontier_auth-gateway_net for ch6107 INVESTIGATION-DISCOVERY
2021/11/16 20:53:21.738517 [HLS] Starting transcoder for channel 6107 from 192.168.50.14 (encoder=remux, resolution=, deinterlacer=, bitrate=5746)
2021/11/16 20:53:30.410801 [HLS] Probed live stream in 8.6722831s: h264 1920x1080 progressive 4943448bps
2021/11/16 20:53:30.457294 [HLS] Session ch6107-dANY-ip192.168.50.14 started in 11.2226327s
2021/11/16 20:53:55.723984 [HLS] Couldn't generate stream playlist for ch6107-dANY-ip192.168.50.14: Playlist has not been updated in 20.765951s
2021/11/16 20:53:55.726485 [HLS] Stopping transcoder session ch6107-dANY-ip192.168.50.14 (out: 3.754667s, finished: false)
2021/11/16 20:53:55.730984 [TNR] Closed connection to TVE-frontier_auth-gateway_net for ch6107 INVESTIGATION-DISCOVERY
2021/11/16 20:53:57.106086 [TVE] stream timestamps: investigation-discovery: start_at=2021-11-16T20:52:53-05:00 current_at=2021-11-16T20:53:14-05:00 end_at=2021-11-16T20:53:22-05:00
2021/11/16 20:53:57.106086 [TNR] Opened connection to TVE-frontier_auth-gateway_net for ch6107 INVESTIGATION-DISCOVERY
2021/11/16 20:53:57.109086 [HLS] Starting transcoder for channel 6107 from 192.168.50.14 (encoder=remux, resolution=, deinterlacer=, bitrate=5652)
2021/11/16 20:53:58.208612 [ERR] ULK invalid: {"next_time": -1, "error": "The pt received must be greater than the last received player time (24.0) and less than or equal to the returned next_time (48.0). We received 0.0."}
2021/11/16 20:54:02.128235 [HLS] Stopping transcoder session ch6107-dANY-ip192.168.50.14
2021/11/16 20:54:02.152867 [HLS] Probe failed for live stream after 5.0432815s and 0 bytes
2021/11/16 20:54:02.153237 [HLS] ffmpeg: ch6107-dANY-ip192.168.50.14-remux: pipe:: could not find codec parameters
2021/11/16 20:54:02.154240 [TNR] Closed connection to TVE-frontier_auth-gateway_net for ch6107 INVESTIGATION-DISCOVERY
2021/11/16 20:54:02.176822 [HLS] Couldn't generate stream playlist for ch6107-dANY-ip192.168.50.14: Stream stopped

#2

At first glance those errors make me think their streams are having issues. Does it work on their website?

#3

I’d agree with that if was the same company having issues buts it’s various networks and companies the streams for the likes of ID, Science all work fine directly on Philo but not via TV Everywhere plus Fox/ABC both are not working properly via TVE.

#4

ID and Science are both Discovery networks, and their streams share the same infrastructure. And Philo sources its feeds from a different source than the website feed that Channels gets.

#5

It looks like there was a problem with their CDN or your network connection. It tried to download the segment multiple times and hit the timeout after 8 seconds (2x the segment duration) each time.

For background: our timeout is set to a small multiple of the duration because if we are unable to download segments in realtime, you won't be able to watch live.

The important bits: It was trying to download a 4 second segment that was 2.5mb, and could not download it in 8 seconds. It looks like it was downloading data the whole time, just slowly.

duration=4.096 content_length=2560384 ... first_byte_time="897.9144ms" last_byte_time="8.5196137s" max_read_time="361.3414ms" body_time="8.1940477s" time="8.7089461s"

The full log message:

at=2021-11-16T20:27:00.0935608-05:00 tag="abc" action="fetch" url="https://x-default-stgec.uplynk.com/auso/slices/58a/faa5ce0438a4431b81e4c12e81bc8153/58a06651b4744bfca018ceb04c6be6f0/G000015F7.ts?pbs=c1ab09d4bee14c9dadef5658351c13a7&_jt=l&euid=A6B50A58-30BA-432D-BC5F-C633924DE05A_015frn_1_001_live_01-06-00_NA&chid=b8bb9abe99294435b1fe4fcdfde2128c&cloud=aws&si=0&d=4.096" duration=4.096 content_length=2560384 encrypted=true remuxing=true timedout="bodyTimer" downloaded_length=1425408 failed="temporary" failed_while="reading" err="hls: timeout while waiting for data" first_byte_time="897.9144ms" last_byte_time="8.5196137s" max_read_time="361.3414ms" body_time="8.1940477s" time="8.7089461s" status="segmentTemporarilyFailed"
1 Like
#6

Thanks for the feedback. I appreciate it. I've tested my connection I don't appear to be having any issues at this time. Plus some TVE are working well with no issues. I'd say it's probably something with their CDN and probably will work itself out. As of right now Science Channel appears to be working okay again. We'll see. I even updated to the pre-release just in case.

#7

Totally understand but those channels are just examples of issues. Along with the ABC/FOX issue which you seemed to skip over. Thanks though.

1 Like
#8

From what I can tell everything appears to be back to normal.

1 Like