TVE Spectrum no longer working

Channels DVR Server TV Everywhere
#1

In the last week, my Spectrum TVE channels stopped working. I decided to remove and re-add the source. However, now I'm stuck at TVE "verifying login to spectrum" unable to advance to channel scans.

I verified my account credentials work and I don't see any access issues (ie. I don't believe it's a network issue).

Is this a known issue? Is there a detailed log that I can review and debug? Thanks

2021/04/13 15:10:10.449858 [TVE] Auth starting for Spectrum as ******
2021/04/13 15:10:10.450823 [TVE] action=auth mvpd=Spectrum requestor=nbcentertainment

#2

Sounds like chrome is not installed or launching? That's the point where it waits to the version number back from the background chrome.

#3

This is the exact problem I am having with Hulu. I posted in a new thread yesterday but no resolution yet.

#4

Seems like some sort of Windows specific issue.

Do you have the DVR installed in the system tray or as a service?

Does deleting this directory make any difference? c:\programdata\channelsdvr\data\chromedata

#5

Yes, Chrome is installed (Version 89.0.4389.114 (Official Build) (64-bit)), Channels DVR (2021.04.09.2035) running in the background, and I had tried previously deleting the "Provider" folder for spectrum, this didn't help.

#6

It seems like something has changed with either windows or Chrome v89 where it doesn't work when run as a background service?

#7

I'm not sure, there was a recent chrome update... otherwise, nothings changed on my server.

#8

Can you click Support > Troubleshooting > Submit Diagnostics on the DVR web UI

#9

Can you clarify if this is in the system tray with dvr icon there, or a Windows service? Is the service setup manually or via the channels dvr installer?

#11

system tray, DVR icon... Not running an explicit service.

#12

Please try the latest pre-release to see if there is any improvement.

#13

No change.

#14

This is very strange.

I just tried in a Windows 10 VM, with 2021.04.14.2035, and it seems to work just fine:

2021/04/14 16:53:27.348509 [TVE] Auth starting for Spectrum as test
2021/04/14 16:53:27.395125 [TVE] action=auth mvpd=Spectrum requestor=nbcentertainment
2021/04/14 16:53:28.418578 [TVE] action=version product=HeadlessChrome/90.0.4430.72 jsVersion=9.0.257.17 protocol=1.3 revision=@b6172ef8d07ef486489a4b11b66b2eaeed50d132

Looks like Chrome v90 came out today because it updated to that when I checked for updates.

I'm trying to run Windows Update now to see if that changes anything.

#15

Upgraded to 10.0.19042 Build 19042 and its still working.

Can you try with Chrome v90?

#16

I updated to 2021.04.12.2035 (Chrome updated to v90) and this seems to have fixed my problem with Hulu log in as I mentioned above. Previously, captcha wasn't coming up when adding Hulu as source.
My server did a Windows update today as well. So I can't say which of these did the trick but I can confirm the combo of these latest versions is working again for Hulu.

1 Like
#17

Odd, upgraded to chrome v90 still not working....

1 Like
#18

Issues solved in latest build thanks @tmm1 for your help...

#19

Let me jump in. I am on the latest 5/7/2021 build and Spectrum is not working. I'm getting not authorized. I removed provider and added back. I can watch live TV when I go to CNN or USA or others with Spectrum login Any ideas @tmm1

#20

Spectrum is working fine 2021.05.07.1731 I will upgrade to 2021.05.11.1941... tonight so I don't interrupt the tv's streaming now.

#21

Just updated to 2021.05.11.1941 between recordings and spectrum is working just fine.