Unable to install on Synology DS918

Ok good now run the same command on your Mac

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Alterics-MacBook-Pro:~ al$ curl -v http://192.168.1.73:8089/status

  • Trying 192.168.1.73...

  • TCP_NODELAY set

  • Connection failed

  • connect to 192.168.1.73 port 8089 failed: Operation timed out

  • Failed to connect to 192.168.1.73 port 8089: Operation timed out

  • Closing connection 0

curl: (7) Failed to connect to 192.168.1.73 port 8089: Operation timed out

Alterics-MacBook-Pro:~ al$

@tmm1 This I can't understand.
Why would the browser be able to access the Synology admin page, but not the Channels DVR both at the same ip address?

Wondering if the Mac can ping the Synology and the Synology can ping the Mac?

alteric sounds like you have a vpn on your synology or it's network setup is misconfigured

try pinging your synology from your mac
ping 192.168.1.73

and your mac from your synolgy
sudo ping -c 4 192.168.1.?
where ? is the ip address of your mac

then ssh in to your synolgy and run
route -n

I had the VPN app installed, so uninstalled it. Still no luck. It pinged successfully. After ding the route -N command. I received these results.

alteric@BattleMedia:~$ route -n
Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use Iface
0.0.0.0 192.168.1.254 0.0.0.0 UG 0 0 0 ovs_eth0
172.17.0.0 0.0.0.0 255.255.0.0 U 0 0 0 docker0
192.168.1.0 0.0.0.0 255.255.255.0 U 0 0 0 ovs_eth0
alteric@BattleMedia:~$

When did you last do a full reboot of your NAS? After making so many different configuration changes, it's common for some older settings to remain in the cache, routing tables, etc. (This is especially the case when changing network settings.)

It sounds juvenile, but when did you last start from zero—meaning, a full restart of each device between the one you are trying to access (your NAS in this case), and the computer you are using to access it (you Mac)? That includes a full hard restart of each piece of network equipment in between: switch, wireless AP, router, etc. Power off your NAS and Mac and reboot your network equipment. After your network equipment is fully up, restart your NAS. After that is fully up, start your Mac. (Troubleshooting like this is always easier when you can narrow everything down to the simplest scenario; rebooting ensures cruft from previous attempts won't affect future attempts.)

routing table looks fine assuming your router is at 192.168.1.254

I would keep the vpn disabled until you figure it out, I agree with racameron

I don't want to appear rude, but I literally just installed on a DS918+ and had no issues.

I'm using DSM 6.2.3-25426 Update 2 connecting through a Apple AirPort Extreme Time Capsule (Firmware 7.9.1 Custom 12TB) using a MacBook Pro (Mac OS 10.15.6) and Safari (13.1.2)

I did a manual install of the Channels Downloaded spk and clicked open. When I opened it went to the settings page for Channels DVR.

I just came here to post a feature request and noticed your issues. I hope it all works out.

I have basically the same setup. For some reason mine will not open. Good to know. That means I have something that I need to uninstall or something blocking. At least I know the firmware is fine. It is something on my end.

I added port forwarding manually in the AirPort for the DVR to be accessible outside of my local network... but that's it and that's after the initial setup.

just tried that. I have no idea what this could be? I am totally lost.

Actually, ping uses ICMP, separate and different from both UDP and TCP. Decent and proper packet filters can allow ICMP packets while blocking both UDP and TCP.

I stand corrected :blush:
Poor choice of words.
What I meant to say is a ping can get through a basic firewall even if UDP and/or TCP are blocked.

Still don't understand how he can access the Synology admin web UI at the same IP as the Channels DVR web UI, unless access to the Synology is being done through the Internet.

Have you tried different computers? Could be localized to the one you are trying to setup from.

Are you using an access point instead of a router?

I am using the local IP address to access the Synology admin UI. I will try to reinstall again, but I have tried that a few times.

I have tried from my Windows laptop, and still no luck.

I have an older DS 216. Going to use my backup hard rive. A clean install should fix it. I will use this for DVR purposes on only

thanks everyone for their help. I installed on my old Synology, and it is working

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I would remove it completely and start from scratch. I have a DS918+ and DVR works flawlessly, from the start.

I have too much data already on the device. I may do that in the future.