So I got the notification that my FIOS cable card is finally going to be shut off. I have been using Emby for years and now switching to CDVR since I can use the TVE. Unfortunately I cannot get the source registered in CDVR. I have gone through all the threads and tried just about everything and none of it is working. I did send in logs. Just wondering if anyone has any other ideas.
I have tried: installing the prerelease, changing fios password, logging into fios first, etc. Every time:
I hate to say this, but this is a Verizon issue. It took me a week of trying, like three times a day, and it finally worked.
Sure looks like it's not clicking on the banner Close button before entering your credentials.
What prerelease version are you running?
Have you run Support > Troubleshooting and get all green checkmarks?
yes, i submitted all the logs. As for the banner in the screenshot, none of the fields in there are active. you can't type anything, can't click anything
Before you kill yourself trying: you know that you will be able to only get a small subset of channels via TVE?
I got the same cable card notice. I’ll switch to OTA for the local channels. Everything else is streaming anyway.
Got to figure out what I’ll do about the land line. Then I’ll switch to data only.
Any chance that your Verizon account is not a standard account? If you look at the logs, is the server contacting the same server you can log into?
Are you using the latest Chrome when setting up the source?
Things will fail unpredictably if you use other browsers.
I don't know why it wouldnt be a standard account. I can log into FIOS with no issues and watch online. Yes, I have tried it with multiple browsers all of which are up to date
Did you look at the connection logs? Do you get any error messages with more details?
yes, i looked at the logs and there is no helpful information in there. And have not heard anything back from support yet. I keep trying and still not working.
Just to make sure: you are using the pre-release with TVE support?
Can you post the connection attempt log from CDVR here? And the URL where you log in successfully?
just updated to 2026.08.25.1652
https://tv.verizon.com/watch/home/
Logs from today: (username and other PII redacted)
2026/08/25 13:14:30.961539 [SYS] Starting Channels DVR v2026.08.10.0709 (windows-x86_64 pid:26120) in C:\ProgramData\ChannelsDVR\data
2026/08/25 13:14:31.411601 [SYS] Started HTTP Server on 8089
2026/08/25 13:14:31.964367 [HDR] Found 1 devices
2026/08/25 13:14:33.064672 [DVR] Recording engine started in D:\Media\ChannelsDVR
2026/08/25 13:14:33.103711 [DBG] Scheduling wake timer for scheduled recording in 23h58m30s
2026/08/25 13:14:33.573717 [SYS] Bonjour service running for {servername}. [192.168.86.15]
2026/08/25 13:14:33.652419 [SYS] Created database snapshot: backup-20260825.171433
2026/08/25 13:14:43.089668 [DBG] Scheduling wake timer for guide data in 20h19m46.9103312s
2026/08/25 13:15:02.779828 [SYS] Downloading new version v2026.08.25.1652
2026/08/25 13:15:26.150926 [SYS] Update downloaded and verified successfully.
2026/08/25 13:15:26.605363 [SYS] Created database snapshot: backup-20260825.171526
2026/08/25 13:15:26.606024 [SYS] Shutting down for upgrade from v2026.08.10.0709 to v2026.08.25.1652
2026/08/25 13:15:27.292256 [SYS] Bonjour service stopped.
2026/08/25 13:15:27.295605 [DVR] Recording engine stopped.
2026/08/25 13:15:28.365205 [SYS] Goodbye.
2026/08/25 13:15:28.952590 [SYS] Starting Channels DVR v2026.08.25.1652 (windows-x86_64 pid:11760) in C:\ProgramData\ChannelsDVR\data
2026/08/25 13:15:29.236588 [SYS] Started HTTP Server on 8089
2026/08/25 13:15:29.778709 [HDR] Found 1 devices
2026/08/25 13:15:30.168485 [DVR] Recording engine started in D:\Media\ChannelsDVR
2026/08/25 13:15:30.169064 [DBG] Scheduling wake timer for scheduled recording in 23h58m30s
2026/08/25 13:15:30.375719 [SYS] Created database snapshot: backup-20260825.171530
2026/08/25 13:15:30.387285 [SYS] Bonjour service running for dvr-bvrhome-pc.local. [192.168.86.15]
2026/08/25 13:15:40.168983 [DBG] Scheduling wake timer for guide data in 20h20m49.8310163s
2026/08/25 13:18:07.329954 [TVE] Auth starting for Verizon as {username}
2026/08/25 13:18:11.877612 [TVE] action=auth mvpd=Verizon requestor=discovery
2026/08/25 13:18:13.723003 [TVE] action=version product=Chrome/151.0.7922.174 jsVersion=15.1.206.23 protocol=1.3 revision=@39c51c70dd5feca6b6aba5bb7997b595011c553d
2026/08/25 13:18:13.735912 [TVE] action=page_ready chromeVersion=151
2026/08/25 13:18:13.742298 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?domain_name=adobe.com&mso_id=Verizon&no_iframe=true&noflash=true&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication®_code=&requestor_id=discovery
2026/08/25 13:18:13.776291 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2026/08/25 13:18:13.844468 [TVE] action=request type=Document method=GET url=https://ssoauth.verizon.com/sso/VOLPortalLogin redirected_from=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2026/08/25 13:18:13.844468 [TVE] action=auth_domain domain=ssoauth.verizon.com
2026/08/25 13:18:14.020284 [TVE] action=wait_for_page
2026/08/25 13:18:20.430404 [TVE] action=page_ready
2026/08/25 13:18:20.430404 [TVE] action=wait_for_page done=true reason=page_ready
2026/08/25 13:18:20.430404 [TVE] action=wait_for_auth timeout=12s
2026/08/25 13:18:20.430404 [TVE] action=fill_form u={username}
2026/08/25 13:18:20.487673 [TVE] action=request type=Document method=POST url=https://ssoauth.verizon.com/sso/TVPFR7HandlerServlet
2026/08/25 13:18:26.305600 [TVE] action=page_ready
2026/08/25 13:18:26.305600 [TVE] action=check_result
2026/08/25 13:18:26.352090 [TVE] action=akamai_challenge state=detected target=checkbox x=379.27518868277605 y=166.95700965974618
2026/08/25 13:18:26.352090 [TVE] action=akamai_challenge state=click num=1 target=checkbox x=379.27518868277605 y=166.95700965974618
2026/08/25 13:18:30.362006 [TVE] action=check_result
2026/08/25 13:18:30.373515 [TVE] action=akamai_challenge state=detected target=proceed x=374.10025899464216 y=249.24916621773582
2026/08/25 13:18:30.474142 [TVE] action=akamai_challenge state=click num=2 target=proceed x=374.10025899464216 y=249.24916621773582
2026/08/25 13:18:32.855712 [TVE] action=request type=Document method=POST url=https://ssoauth.verizon.com/sso/TVPFR7HandlerServlet
2026/08/25 13:18:33.414860 [TVE] action=request type=Document method=GET url=https://ssoauth.verizon.com/sso/VOLPortalLogin redirected_from=https://ssoauth.verizon.com/sso/TVPFR7HandlerServlet
2026/08/25 13:18:34.756962 [TVE] action=check_result
2026/08/25 13:18:34.867457 [TVE] action=akamai_challenge state=cleared
2026/08/25 13:18:39.089232 [TVE] action=page_ready
2026/08/25 13:18:39.089232 [TVE] action=check_result
2026/08/25 13:18:39.104266 [TVE] action=akamai_challenge state=refill_form count=1
2026/08/25 13:18:39.104266 [TVE] action=wait_for_auth timeout=12s
2026/08/25 13:18:39.104902 [TVE] action=fill_form u={username}
2026/08/25 13:18:39.159624 [TVE] action=request type=Document method=POST url=https://ssoauth.verizon.com/sso/TVPFR7HandlerServlet
2026/08/25 13:18:39.495464 [TVE] action=request type=Document method=GET url=https://ssoauth.verizon.com/sso/VOLPortalLogin redirected_from=https://ssoauth.verizon.com/sso/TVPFR7HandlerServlet
2026/08/25 13:18:45.359086 [TVE] action=page_ready
2026/08/25 13:18:45.359086 [TVE] action=check_result
2026/08/25 13:18:51.105695 [TVE] action=check_result
2026/08/25 13:18:51.217657 [TVE] action=auth_timed_out akamai=false
2026/08/25 13:18:51.217657 [TVE] action=screenshot
2026/08/25 13:18:51.336859 [TVE] action=screenshot file=tve_error_screenshot.png size=22148
2026/08/25 13:18:51.339207 [TVE] action=capture_html
2026/08/25 13:18:51.437019 [TVE] action=capture_html file=tve_error_screenshot.html size=307195
2026/08/25 13:18:51.441003 [TVE] action=capture_html
2026/08/25 13:18:51.532341 [TVE] action=capture_html file=tve_error_screenshot.html size=307195
2026/08/25 13:18:53.861577 [TVE] Auth failed for Verizon: Cable provider authentication failed
