TVE Troubleshooting tips

Troubleshooting steps to follow, like a checklist

  1. If you can't watch the network at their Live streaming website, nothing Channels can do. Like or check availability buttons at Channels Support - TV Everywhere Availability for your Provider
  2. Make sure your package or container (if running in one) is up to date.
  3. Update to the latest DVR prerelease version see this article for how
  4. Run troubleshooting from the DVR web UI Support>Troubleshooting and make sure all green checkmarks. (If it says Chrome corrupted or not up to date it should offer a green fix button to press.)
  5. Make sure your chrome or headless chrome is up to date. (Current included versions are 114 & 117)
  6. Close all browser windows and open a new private/incognito browser window to access your dvr (Some users had to access the DVR web UI remotely or using secure HTTPS to add a source)
  7. Open a second tab in the same browser window and login to, dismiss any popups/notifications your provider may display on login.
  8. If adding a TVE source, click and HOLD the Login button.
  9. Before rescanning individual channels, and before removing a source to re-add, use Update Password under the gear dropdown next to your source in the DVR web UI and just key in your existing Provider password to clear the chromedata folder (likely used with other providers, but known to be used for Spectrum and Xfinity per this post)
  10. Individually rescan channels with issues using Rescan Channels under the gear dropdown next to your source in the DVR web UI.
  11. Reboot your server or restart your package or container if running in one.
  12. Remove and re-add your source, then individually rescan any channels with issues.

If all the above fails, submit DVR diagnostics from the DVR web UI Support>Troubleshooting.

More tips in the following posts

TVE losing Discovery owned channels
Many channels went to notAuthorized
Xfinity TVE - Cable provider authentication fails
Spectrum Playback Issues
Provider - Xfinity
Context Canceled error
Fox TVE 6002
Provider - DirecTV
Provider - Xfinity
Science Channel Not working
Provider - Xfinity
Provider - Xfinity
Can't authenticate to DIY network with Spectrum
Discovery channels not connecting - "no login form found"
Provider - Xfinity
Pluto TV link
What Happened to FS1 & Big Ten Network?
Not Authorized Local Channels
Provider - Xfinity
NFL Network "Cable provider authentication failed" December 2022
Provider - Hulu Live TV
Discovery channels not tuning on YTTV
Synology keeps stopping Channing DVR from running
Xfinity won't add as source...Not In Subscription
TV Everywhere Issue - Losing Channels
Xfinity won't add as source...Not In Subscription
Provider - DirecTV Stream
No Login Form Found
Provider - YouTube TV
FS1 TVE channel disappeared
FS1 TVE channel disappeared
Spectrum Cable provider authentication failed
Spectrum no longer working
TVE No longer works on any channels
Direct TV TVE "No Login Form Found"
Direct TV TVE "No Login Form Found"
Provider - Sling TV
Missing Warner Brothers owned TV Channels w/ DirecTV Stream
Philo help! 7.7.23
Xfinity TVE Error
Authentication Failed
Can't get ABC TVE with Dish or Directv
Discovery channels not authenicating w/ YTTV
Fox TVE 6002 not working
Directv Stream & NFL Network/ RedZone
Discovery Channel
Nothing below 6101 Channel will tune in - Spectrum
Cannot authenticate Xfinity anymore
Cannot authenticate Xfinity anymore
Direct TV: Authn: 401 : Data not found
Direct TV: Authn: 401 : Data not found
Direct TV: Authn: 401 : Data not found
NFL network Frontier
Provider - Xfinity
Recordings are failing!
No Foxnews or History today
No Foxnews or History today
TVE losing Discovery owned channels
Reelz TVE no longer available
Xfinity TVE - Cable provider authentication fails
NFL Network "no login form found"
History Down
NFL Network Not Working “no login form found” You tube TV
Invalid Token on Discovery Channels
NFL Network "no login form found"
Provider - YouTube TV
TVE National Geographic and Fox News
Provider - Xfinity
Spectrum Playback Issues
Authz: 400 Bad Request For TBS, TRU TV, and Cartoon Network (Spectrum)
TVE support not working for WBBM (CBS Chicago)
Destination America 403 Error
Xfinity wont log in
TVE - no TLC on Xfinity
TVE losing Discovery owned channels
Xfinity TVE failing to auth
Unable to add YouTubeTV as TVE provider
Issues with TVE
Authz:400 bad request: bad request
Authentication Errors with Discovery Channels (YTTV)
Some questions about YouTube TV

Some other tips.

  • If running in a container, use the TVE container Docker Hub
  • Using a VPN or geo-location blocker is not supported. Disable these temporarily when adding a TVE source or scanning channels.
  • Use a secondary provider account with 2FA/MFA/Recovery options disabled.
  • Some users report that changing their password with their provider fixed auth issues.
  • If using Xfinity as a provider, see the next two posts about their auto-authentication setting and the Viewer role account.

Xfinity auto-auth setting at (login there with your Primary user account id/name)

Listed as a Note in the first post of this topic Provider - Xfinity that it needs to be OFF If you have separate Xfinity logins for TV and Internet.
See this post for when you should leave it ON

If your Provider is Xfinity, use a secondary Viewer role account for Channels DVR

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