Unable to subscribe


#1

I am trying to start an annual subscription but I'm getting the error below, any ideas? Can I get my account reinstated whilst it's fixed as I can't use the app at all right now...


#2

oh no! Is this happening just by loading the page? Or is it after entering your credit card details?

Are you able to sign in on the account page before starting a subscription?

Where in the process is this happening? Thanks for all the info, it helps in figuring out the issue.


#3

It's after I enter the details & confirmation code in stripe, it gets a green tick in the stripe box then I hit that page... Can you help get my account active in the mean time whilst we fix this?


#4

OK, I think we've resolved the issues. Could you try attempting this again?

Please report back what happens. Thanks so much for reporting this issue.


#5

If you can email [email protected] we can help you more quickly. Please take some screenshots of what you're seeing on the DVR web UI as well and send them. Is the DVR not active anymore?