It happens on a cabled 4K, a wireless older Apple TV 4 and on the app on my phone
I haven’t tested with VLC
Tested with VLC after duplicating the issue tonight when watching a recorded show on my phone.
VLC played the file back correctly on my mac.
And does the Apple TV always freeze at the same point in the recording?
No, it varies.
Happens both on my phone and Apple TVs.
On the DVR web settings page, under your HDHR, what is the transcode setting?
I have two HDHR Extends, both are set to heavy.
Try the beta app I sent you and see if it’s any better
Grabbed it and installed, i’ll let you know.
Issue repeated, but recovered faster in beta
When it happens in the beta, go to the Settings tab and click Submit Diagnostics at the bottom.
Happened last night during playback, I did submit diagnostics at that time.
FWIW, I did notice this on a couple of non-transcoded recordings on my 4K this week (only a couple). The video froze at the same place on each pass, audio kept going. Infuse played them correctly (albeit without captions).
Happens to me on both iOS and tvOS, recordings play fine with VNC on my desktop.
Do you have a short recording that shows the problem? Can you upload it to google drive or similar and send me a link to it (support@getchannels.com) along with the timestamp where the problem appears.
I haven’t seen it so far on the latest Apple TV beta. I will test with my phone this week.
Hmm ok. Do you still have any old recordings where it was happening? Would be interested to confirm that the recording has the issue in the normal app, and the same point in the same file plays back fine in the beta app.
I replied by email last night and included a dropbox link. Happened again on a recording at the same point on Apple TV Beta and iOS Beta.
I submitted logs last night from the iOS beta and emailed a link to the screen recording of it happening.
Thanks, but I need the actual DVR recording file so I can try it myself.