Virtual Channel Logo not appearing on AppleTV in Guide

I've created a virtual channel successfully, but can't get my channel logo to show up in the GUIDE. I'm using the sample "Star Wars" image from the support page as a test. It does show up in the guide in the browser when configuring the server - just not on the AppleTV app.

I've tried:

  • Recreating the channel form scratch
  • Different channel numbers
  • Different art
  • Restarting server & appleTV apps

What am I missing?

Did you enable the setting to show the logo?

Ah ha! I guess not. Where is that setting?

This is just for the logo that would show in the bottom right or left while video is playing (like a channel "bug.") But this is the client app: Settings > Playback > Virtual Channels > Show Channel Logo

Ah, ok. I was referencing it not showing up in the guide/

If you uploaded it via the latest Channels DVR Server update, but don’t have the latest client, then it would explain it.

That was worth checking but everything shows up to date.

Server is 2022.03.23.0209, client on appleTV is 5.2.4

Screen Shot 2022-03-23 at 4.57.55 PM
Screen Shot 2022-03-23 at 5.00.50 PM

Did you upload the image or enter it as a url? Is it an http or https url?

If it's an upload then you would need beta app or wait for v5.3.0

Well there it is! I uploaded it. Doh. Thanks, I'll try to point it to a URL.

Thank you all for helping me troubleshoot!

1 Like

Worked immediately! Thanks again, sorry I missed that caveat.

1 Like