Virtual channels, guide desync

Channels Apple TV Troubleshooting
#1

Switched from a Shield TV to Apple TV recently, overall I like the Apple TV better than the Shield for my use, and Channels in particular runs very well on it. However I'm encountering one weird issue where the guide data for my virtual channels (in Channels) is not accurate. Like whatever it says is currently playing is not correct. It'll say X movie or Y episode is playing but if I switch to that channel, something else is playing. If I check the guide data on my PC (my server), the PC has the accurate guide data, but my Apple TV does not. So they are becoming desynched somehow. I am able to solve this by restarting the Apple TV, but it's fairly annoying to have to do that every time.

Is there any way to force the Channels DVR app to reload the guide data?

#2

I've noticed the same on iPad. You don't have to restart the entire ATV box though, double click the TV icon button on the remote to go to the app carousel display, bring Channel to the front view and swipe up to exit the app. Still a bit of a pain but way quicker than a full reboot.

2 Likes
#3

Timely post for me, as I just noticed this yesterday, too. Is this an occasional thing that a force close of the app corrects, or is it something that will be happening regularly?

#4

Unfortunately this isn't a 100% solution for me. We use two remotes with the Apple TV, my wife gets the Siri one (which I actually kind of dislike), I am using a third party RCA remote. The third party RCA remote does not emulate the TV key whatsoever, so I have no way to close channels without restarting the Apple TV.

edit:

Figured out a solution, I set the RCA remote to a random setting, then went through the Apple TV setup to learn a new remote, and this allowed me to map the TV key. In the native Apple TV mode, none of the keys map to the TV key, which is weird, but at least there is a workaround. Problem solved.