Watch recordings fail

Channels DVR Server Troubleshooting
#1

Trying to watch recordings results in fail for all types of files:

2019/07/18 09:19:26 [HLS] Starting transcoder for file7465-ip10.0.0.20 at 2m23s from 10.0.0.20 (encoder=libx264, resolution=1080, deinterlacer=linear, bitrate=6000)
/share/easystore/Channels BU 20170805/Channels_Bup/Channels/TV/Endeavour on Masterpiece/Endeavour on Masterpiece S06E03 2019-02-24 Confection 2019-06-30-2100.mpg: No such file or directory
2019/07/18 09:19:27 [HLS] Stopping transcoder for file7465-ip10.0.0.20 after seek to 2m24s (out=2m23s, finished=true)
2019/07/18 09:19:27 [HLS] Starting transcoder for file7465-ip10.0.0.20 at 2m24s from 10.0.0.20 (encoder=libx264, resolution=1080, deinterlacer=linear, bitrate=6000)
/share/easystore/Channels BU 20170805/Channels_Bup/Channels/TV/Endeavour on Masterpiece/Endeavour on Masterpiece S06E03 2019-02-24 Confection 2019-06-30-2100.mpg: No such file or directory
2019/07/18 09:19:27 [HLS] Stopping transcoder for file7465-ip10.0.0.20 after seek to 2m25s (out=2m24s, finished=true)
2019/07/18 09:19:27 [HLS] Starting transcoder for file7465-ip10.0.0.20 at 2m25s from 10.0.0.20 (encoder=libx264, resolution=1080, deinterlacer=linear, bitrate=6000)
/share/easystore/Channels BU 20170805/Channels_Bup/Channels/TV/Endeavour on Masterpiece/Endeavour on Masterpiece S06E03 2019-02-24 Confection 2019-06-30-2100.mpg: No such file or directory
2019/07/18 09:19:27 [HLS] Stopping transcoder for file7465-ip10.0.0.20 after seek to 2m26s (out=2m25s, finished=true)
2019/07/18 09:19:27 [HLS] Starting transcoder for file7465-ip10.0.0.20 at 2m26s from 10.0.0.20 (encoder=libx264, resolution=1080, deinterlacer=linear, bitrate=6000)
/share/easystore/Channels BU 20170805/Channels_Bup/Channels/TV/Endeavour on Masterpiece/Endeavour on Masterpiece S06E03 2019-02-24 Confection 2019-06-30-2100.mpg: No such file or directory
2019/07/18 09:19:27 [HLS] Stopping transcoder for file7465-ip10.0.0.20 after seek to 2m27s (out=2m26s, finished=true)
2019/07/18 09:19:27 [HLS] Starting transcoder for file7465-ip10.0.0.20 at 2m27s from 10.0.0.20 (encoder=libx264, resolution=1080, deinterlacer=linear, bitrate=6000)
/share/easystore/Channels BU 20170805/Channels_Bup/Channels/TV/Endeavour on Masterpiece/Endeavour on Masterpiece S06E03 2019-02-24 Confection 2019-06-30-2100.mpg: No such file or directory
2019/07/18 09:19:28 [HLS] Stopping transcoder for file7465-ip10.0.0.20 after seek to 2m28s (out=2m27s, finished=true)
2019/07/18 09:19:28 [HLS] Starting transcoder for file7465-ip10.0.0.20 at 2m28s from 10.0.0.20 (encoder=libx264, resolution=1080, deinterlacer=linear, bitrate=6000)
/share/easystore/Channels BU 20170805/Channels_Bup/Channels/TV/Endeavour on Masterpiece/Endeavour on Masterpiece S06E03 2019-02-24 Confection 2019-06-30-2100.mpg: No such file or directory
2019/07/18 09:19:28 [HLS] Stopping transcoder for file7465-ip10.0.0.20 after seek to 2m29s (out=2m28s, finished=true)
2019/07/18 09:19:28 [HLS] Starting transcoder for file7465-ip10.0.0.20 at 2m29s from 10.0.0.20 (encoder=libx264, resolution=1080, deinterlacer=linear, bitrate=6000)
/share/easystore/Channels BU 20170805/Channels_Bup/Channels/TV/Endeavour on Masterpiece/Endeavour on Masterpiece S06E03 2019-02-24 Confection 2019-06-30-2100.mpg: No such file or directory
2019/07/18 09:19:28 [HLS] Stopping transcoder for file7465-ip10.0.0.20 after seek to 2m30s (out=2m29s, finished=true)
2019/07/18 09:19:28 [HLS] Starting transcoder for file7465-ip10.0.0.20 at 2m30s from 10.0.0.20 (encoder=libx264, resolution=1080, deinterlacer=linear, bitrate=6000)
/share/easystore/Channels BU 20170805/Channels_Bup/Channels/TV/Endeavour on Masterpiece/Endeavour on Masterpiece S06E03 2019-02-24 Confection 2019-06-30-2100.mpg: No such file or directory
2019/07/18 09:19:28 [HLS] Stopping transcoder for file7465-ip10.0.0.20 after seek to 2m31s (out=2m30s, finished=true)
2019/07/18 09:19:28 [HLS] Starting transcoder for file7465-ip10.0.0.20 at 2m31s from 10.0.0.20 (encoder=libx264, resolution=1080, deinterlacer=linear, bitrate=6000)
/share/easystore/Channels BU 20170805/Channels_Bup/Channels/TV/Endeavour on Masterpiece/Endeavour on Masterpiece S06E03 2019-02-24 Confection 2019-06-30-2100.mpg: No such file or directory
2019/07/18 09:19:28 [HLS] Stopping transcoder for file7465-ip10.0.0.20 after seek to 2m32s (out=2m31s, finished=true)
2019/07/18 09:19:28 [HLS] Starting transcoder for file7465-ip10.0.0.20 at 2m32s from 10.0.0.20 (encoder=libx264, resolution=1080, deinterlacer=linear, bitrate=6000)
/share/easystore/Channels BU 20170805/Channels_Bup/Channels/TV/Endeavour on Masterpiece/Endeavour on Masterpiece S06E03 2019-02-24 Confection 2019-06-30-2100.mpg: No such file or directory
2019/07/18 09:19:29 [HLS] Stopping transcoder for file7465-ip10.0.0.20 after seek to 2m33s (out=2m32s, finished=true)
2019/07/18 09:19:29 [HLS] Starting transcoder for file7465-ip10.0.0.20 at 2m33s from 10.0.0.20 (encoder=libx264, resolution=1080, deinterlacer=linear, bitrate=6000)
/share/easystore/Channels BU 20170805/Channels_Bup/Channels/TV/Endeavour on Masterpiece/Endeavour on Masterpiece S06E03 2019-02-24 Confection 2019-06-30-2100.mpg: No such file or directory
2019/07/18 09:19:29 [HLS] Stopping transcoder for file7465-ip10.0.0.20 after seek to 2m34s (out=2m33s, finished=true)
2019/07/18 09:19:29 [HLS] Starting transcoder for file7465-ip10.0.0.20 at 2m34s from 10.0.0.20 (encoder=libx264, resolution=1080, deinterlacer=linear, bitrate=6000)
/share/easystore/Channels BU 20170805/Channels_Bup/Channels/TV/Endeavour on Masterpiece/Endeavour on Masterpiece S06E03 2019-02-24 Confection 2019-06-30-2100.mpg: No such file or directory
2019/07/18 09:19:30 [HLS] Stopping transcoder for file7465-ip10.0.0.20 after seek to 2m35s (out=2m34s, finished=true)
2019/07/18 09:19:30 [HLS] Starting transcoder for file7465-ip10.0.0.20 at 2m35s from 10.0.0.20 (encoder=libx264, resolution=1080, deinterlacer=linear, bitrate=6000)
/share/easystore/Channels BU 20170805/Channels_Bup/Channels/TV/Endeavour on Masterpiece/Endeavour on Masterpiece S06E03 2019-02-24 Confection 2019-06-30-2100.mpg: No such file or directory
2019/07/18 09:19:30 [HLS] Stopping transcoder for file7465-ip10.0.0.20 after seek to 2m36s (out=2m35s, finished=true)
2019/07/18 09:19:30 [HLS] Starting transcoder for file7465-ip10.0.0.20 at 2m36s from 10.0.0.20 (encoder=libx264, resolution=1080, deinterlacer=linear, bitrate=6000)
/share/easystore/Channels BU 20170805/Channels_Bup/Channels/TV/Endeavour on Masterpiece/Endeavour on Masterpiece S06E03 2019-02-24 Confection 2019-06-30-2100.mpg: No such file or directory
2019/07/18 09:19:30 [HLS] Stopping transcoder for file7465-ip10.0.0.20 after seek to 2m37s (out=2m36s, finished=true)
2019/07/18 09:19:30 [HLS] Starting transcoder for file7465-ip10.0.0.20 at 2m37s from 10.0.0.20 (encoder=libx264, resolution=1080, deinterlacer=linear, bitrate=6000)
/share/easystore/Channels BU 20170805/Channels_Bup/Channels/TV/Endeavour on Masterpiece/Endeavour on Masterpiece S06E03 2019-02-24 Confection 2019-06-30-2100.mpg: No such file or directory
2019/07/18 09:19:30 [HLS] Stopping transcoder for file7465-ip10.0.0.20 after seek to 2m38s (out=2m37s, finished=true)
2019/07/18 09:19:30 [HLS] Starting transcoder for file7465-ip10.0.0.20 at 2m38s from 10.0.0.20 (encoder=libx264, resolution=1080, deinterlacer=linear, bitrate=6000)
/share/easystore/Channels BU 20170805/Channels_Bup/Channels/TV/Endeavour on Masterpiece/Endeavour on Masterpiece S06E03 2019-02-24 Confection 2019-06-30-2100.mpg: No such file or directory
2019/07/18 09:19:30 [HLS] Stopping transcoder for file7465-ip10.0.0.20 after seek to 2m39s (out=2m38s, finished=true)
2019/07/18 09:19:30 [HLS] Starting transcoder for file7465-ip10.0.0.20 at 2m39s from 10.0.0.20 (encoder=libx264, resolution=1080, deinterlacer=linear, bitrate=6000)
/share/easystore/Channels BU 20170805/Channels_Bup/Channels/TV/Endeavour on Masterpiece/Endeavour on Masterpiece S06E03 2019-02-24 Confection 2019-06-30-2100.mpg: No such file or directory
2019/07/18 09:19:31 [HLS] Stopping transcoder for file7465-ip10.0.0.20 after seek to 2m40s (out=2m39s, finished=true)
2019/07/18 09:19:31 [HLS] Starting transcoder for file7465-ip10.0.0.20 at 2m40s from 10.0.0.20 (encoder=libx264, resolution=1080, deinterlacer=linear, bitrate=6000)
/share/easystore/Channels BU 20170805/Channels_Bup/Channels/TV/Endeavour on Masterpiece/Endeavour on Masterpiece S06E03 2019-02-24 Confection 2019-06-30-2100.mpg: No such file or directory
2019/07/18 09:19:31 [HLS] Stopping transcoder session file7465-ip10.0.0.20
#2

Your network share has gotten disconnected.

#3

The network share was connected...turned out to be a problem of missing files.

Upon review of Qnap 251A (NAS) all files of recordings made from 3/10/19 - 7/10/19 were mysteriously DELETED.

I recovered all of the deleted movie files (except 2 recorded on 7/10) from a drive that is setup to perform a nightly back-up of movies folder.

Too bad I had not setup a similar nightly backup for TV, as originally I didn’t have any TV episodes that I cared to save. This month though I had a lot of PBS and “Apollo” recordings that I wanted to archive. Lost ‘em all :cry:

#4

Very strange, I wonder what deleted them...

#5

Just sent an email to get support.