Transcoding vs. Remuxing may explain part of the difference in behavior. When I was watching OTA, it was Transcoding, but when I watch cable, it is Remuxing. I'll have to keep monitoring to see if the only time that streams stop completely is when they are Remuxing.
I did a test recording of the same TVE channel I was watching live remuxed and that stopped for no apparent reason and the recording worked fine.
There may be an updated video.js and hls.js available, but from my experience I don't think the devs consider the browser a 'supported' Channels client.
Actually the recording was interrupted twice, but since it was a recording, Channels DVR reconnected both times. Didn't notice until I looked at the recording entry and saw Interrupted, then looked at the logs.
The next time if this happens for someone can you submit a diagnostic log from the DVR and let me know what browser you were using?
This is very strange and isn't what I would expect to happen, so something is going on that is unusual.
I'm sure your reply wan't meant for me as I've never been invited to the party and have been told the web UI isn't a client or supported. I have offered to help in the past and was turned down, so not sure what this is about?
We can't work around all bugs and issues in browsers but without diagnostic logs from when situations like this are happening, it's impossible for me to know what's going on in this specific situation.
It's very true that there are a lot of things that we don't have control over in the browser, but with the server logs we can see why the remuxing stopped completely.
I just had this issue occur again on Marquee Sports Network, channel 1254. The stream stopped, but I was able to skip backward/forward to get it to start back up again.
Logs have been submitted as 1a5bdf53-34ac-4573-8b58-a1b057a139f5
Browser is Google Chrome, 85.0.4183.121 (Official Build) (64-bit)
Good Luck, let us know how it turns out.
FireFox 81.0.1 (64-bit)
I assume your problem channel is on Cable.
I gave up on most of my TVE channels because of issues, but my cable channels work fine.
I can rely on my 'local' TVE channels, like my PBS, otherwise I have issues with most of the rest of them.
I just submitted more logs when the playback stopped in Chrome:
0017d961-16a3-4e38-8daa-5bdbbf6087e9
Any updates on this?
Nothing particularly interesting in the logs you sent. You're watching a h264 cable channel, so no transcoding is occurring, only remuxing. Did the text underneath the player change when the stall happened?
It just happened again, and the timeline continues to grow, but the stream is stopped and the test is stuck at:
Remux Running at 1mbps: 3h51m8s @ 1.00x (59.91fps)
Please press-and-hold on the Check For Updates button in the Settings page of your DVR. I have added some additional handling of cases where we run into problems with the remuxing and it will now report it in the logs and the stream will now reconnect in those circumstances.
I'll try that out, thanks. The other thing that is happening frequently is that the audio gets significantly out of sync. It always starts in sync, but once it goes out of sync there is no fixing it except to stop and restart the stream. Do you know if there is a common resolution for that problem?
I seem to notice it most when I'm multi-tasking, so I'm wondering if it is a resource issue where a temporary spike in CPU or GPU usage can cause the audio to go out of sync. I have no idea whether that makes sense, but just an observation.
That sounds like it is likely a client-side issue. The browser is responsible for keeping the A/V sync, so there isn't a lot of things that we would expect we are doing to impact that.
Does anyone else have the audio sync issue while watching on a PC? It makes programs virtually unwatchable for me. Everything starts out in sync and then drifts out of sync over time. I have tried different settings, different browsers, etc. but nothing ever seems to fix it except to continuously close and restart the streams.
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I'm having audio sync issues when watching a TVE channel in the browser. Chrome.
Didn't see you can now select a different player, such as VLC. I'll test and see if this fixes the issue.
Where do you see that option?