What we have here is failure to communicate

Channels Apple TV Troubleshooting
#1

Setup: HD HomeRun Extend for OTA broadcasts to two ATV's. Synology NAS.

On both ATV's the Channels DVR app opens to the problem screen, "There was a problem communicating with Channels DVR". Selecting "Try Again" doesn't work. The Channels Live TV app, however, works fine, including seeing my existing recordings. I might assume this is a subtle way of indicating that the DVR app is retired, except that the HD HomeRun app on my iPhone is also having trouble.

Going to 192.168.1.102:8089, I see "0 channels on 192.168.1.122". Scanning channels picks up the usual 20 OTA channels, but refreshing the screen continues to show 0 channels.

What might cause the DVR app to stop responding but the Live TV app to work fine?

Tom

#2

Can you click the support/help button on the top right and Submit Diagnostics

#3

I sent the diagnostic files, but an hour ago rebooted the router and that seemed to have solved the problem. I noticed before rebooting that amidst all the devices in the network were 20 labeled "dvr-[nas name]". All had the IP address of the Synology NAS but slightly different MAC addresses. Reboot did away with all of those, and now 192.168.1.102:8089 shows all the OTA stations correctly.

One thing I note post-reboot is the following kind of error in the log for each recording:
2019/05/02 19:30:50 [DVR] Processing file-146 to re-align commercial markers
2019/05/02 19:30:50 [ERR] Failed to load commercial log for file-146: TV/Call the Midwife/Call the Midwife S08E04 2019-02-03 2019-04-21-2359.mpg

I'm not concerned about the commercial markers myself, but am wondering if this is something to be concerned about or not.