My local PBS station (WETA 26.1) and it's schedule and program information appear on Channel 6004, but the actual transmission is for a sub-channel (WETA Metro 26.5). I contacted Philo about this, but they just said PBS is not included in their package. The channel is grouped with my Philo channels under "Sources" in Channels DVR. Can Channels get the correct signal directed into this channel? Thanks
Need diagnostics from your DVR
Sorry I'm still a novice- what info do you need and where do I find it? Thank you.
On the web UI, Support > Troubleshooting > Submit
Logs have been submitted as b2d870fb-f684-4697-a6cb-8da616a60206 Also emailed to support as indicated. Thank you.
The signal comes from the PBS website, so you can check what you're receiving there and contact their support if you think they're doing the wrong thing.
The only thing I can do on our side is to update the guide data to match what is coming through.
Thank you. I have let them know. In the meantime, accurate guide data is better than what now appears.