Xfinity broken?

Channels DVR Server
#1

seeing the following in the logs when i try to view an xfinity channel...

2020/06/23 16:19:11.918924 [TVE] action=request type=Document method=GET url=https://idm.xfinity.com/myaccount/token
2020/06/23 16:19:12.122624 [TVE] action=request type=Document method=GET url=https://idm.xfinity.com/myaccount/security-check
2020/06/23 16:19:13.126994 [TVE] action=request type=Document method=GET url=https://idm.xfinity.com/myaccount/security-check
2020/06/23 16:19:13.239531 [TVE] action=error_response type=Script error=net::ERR_ADDRESS_UNREACHABLE
#2

What happens on nbc.com/live in a chrome incognito? Seems like some kinda of security check is triggering on the account. Did the password change?

Is this a dedicated family account created for the DVR?

#3

WHOOPS!

WELL, THIS IS AWKWARD

Sorry, it looks like the video or page you're looking for seems to have disappeared - or maybe it never existed to begin with.

In the meantime, we invite you to visit the NBC home page.

#4

here's what it looks like is going on: when i go to tbs.com (which is the channel i'm trying to watch) and log in with xfinity, it takes me to two different pages asking me to update account info. i can skip them, and then i get the live stream...but i'm guessing those two extra pages are throwing channels auth off somehow?

after skipping those two account info update pages on a manual login, now channels works again.

#5

Please click Support > Submit Diagnostics at the top so we can look at the logs and see if there's a way to fix it for the future.

1 Like
#6

done.

Logs have been submitted as ba35d130-66e5-442a-b51c-f4e68b396c5a . Please send an email to [email protected] to give details about the issue you're having.