Exactly. So hardly a fair comparison?
My TiVo works
My Providers Stream site works
The Network App works
Netflix works
I have 1GB up/down internet connection
All 6 of my IPTV viewers work
I even went with a new VPN provider _ y'all should try and it worked
...
Whoa Nelly! This isn't a gripe session. I'm trying to gather information on a new system that I've had for a very short while. I clearly have poor performance per the responses here. EVERYTHING ELSE is working fine. I have excellent performance on All Streaming Channels and the devices I have and know, my Tivos,are my frame of reference for performance. Only ChannelsDVR is suffering, so it's fair to question what is normal.
I'm going to drag out a long ethernet cable and see if the experience improves and then will likely pursue a MOCA connection if ethernet solves the performance issue.
I thank everyone for the feedback!
Did you look under wireless setup that is where you disable smart connect.
Briefly, yes, but didn't see this setting. When running in AP mode, many settings are greyed out. Didn't see it under basic or advance wireless settings.
I thought I remembered that AppleTV was connecting on 5Ghz. I did a quick test by pulling the ethernet cable and confirmed it was. It's moot as I'm hardwired to the satellite. This means that I should be running at the rate of the backhaul channel, but it seems that this is not good enough for this application.
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I read a response that said 150 mbbs is slow for the Channels DVR?? This is news to me. I too have a problem with OTA channels freezing up then it will start back up or I will get a connection lost. I really did not want to move to cable for internet.
@mplsjeffm The speeds that people are talking about are the speeds within your local network, not the requirement from your internet/cable provider.
I have the EXACT same symptoms as the OP, and I have wired AppleTV4Ks (9), a Shield TV (1) and a FireTV4k (1). The Shield and FireTV are both wireless and do NOT have this problem. I'm tempted to replace all my AppleTVs with Shields instead. There is either something wrong with the ATV software or the ATV is too slow.
ChannelsDVR server is on a Dell 720 w/2x10 core processors. Cannot possibly be the server.
HELP!
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Is it better if the ATV4Ks are wireless?
(Are they definitely the 4K model? The ATVHD only has 100mbps Ethernet)
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This may help:
I'll try wireless, but they're connected at 1Gbit according to my switch software. They're ATV4Ks.
The Dell 720 is running TrueNAS and has ChannelsDVR as a plugin, not windows server.
Edit: The network underneath is Ubiquiti switches, Ubiquiti Access Points, and a UDM Pro. I can trace traffic, etc, if you think it would be worth diving into. Again, the Shield works AWESOME, this issue seems to only affect ATVs.
Have you tried changing the video and deinterlace settings on the ATV4K's?
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@smccoll I have a Unifi setup with an Apple TV 4K on ethernet and am not experiencing any of the issues you're referring to, so there's something about your setup that must be causing the issues.
After you see this issue with one of your Apple TVs, please submit diagnostics and let us know.
Go to Settings -> Support -> Submit Diagnostic Logs from your device and let us know when it's been submitted so we can have a better idea of what was going on.
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Definitely something localized in your network. I have 3 ATV4ks all hard wired, netgear gigabit switch, and channels running on an Intel NUC with Ubuntu Linux. I have zero latency when rw/ff/skip/scrubbing (I'm sure there is some but it is not visible at all)
Definitely something with your network, not all 9 of your Apple TV’s.
My UniFi wired (and Wi-Fi) network is rock solid.
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TiVos record locally, there’s no network dependency that can create variable results. This isn’t really comparable.
As soon as I stick my neck out and report a problem I cannot reproduce it. Will report back the next time it happens.
Love the software, btw, it’s the only reason why the WAF was high enough to cut the cord.
Try as I might, I still can’t reproduce the issue. I see that this was done approx 2 wk ago in 5.5.0 of the client:
Hardware is now the default mode under Settings > Playback > Advanced > Deinterlacing Mode
As someone else suggested earlier in the thread. I am positive that I did not change that setting before so it must have been Software instead of Hardware before 5.5.0.
After Installing a MOCA 2.0 adapter, I now have the AppleTV connected to it. Retested speedtest from the DVR to the AppleTV and get about 430 Mbps. MOCA 2.0 tops out at 670mbps. DVR is 1000mpbs connected to gigabit router. I can get close to wire speed on file transfers from the DVR to another computer. So, is 430 Mbps good enough?
Now when I play a recording, I can FF 2X, 3X, 4X with no buffering time. Once I hit 5X (2 min 30 seconds), it takes about 1 second to buffer. 6X takes about 2 seconds. 7X-8X still about the same 2 seconds. On all streaming services, I can FF any number of times and get instant response.
Typically, I'd FF from start to get to the show or to channel skip.
Thoughts?
Do you mean that you are doing 30sec skip 6x and it takes 2 seconds to play? The FF part was confusing me.
I have no delay at all. Today I was trying to finish watching a movie but I accidentally selected play from beginning. It was actually faster for me to 30 second skip to the 45min mark that to wait for fast forward. There was zero delay. But my speed tests are 998Mbs from all 3 of my ATV's to my DVR which is a powerful i7 NUC. Not sure if that has anything to do with it...
As @tmm1 has said, you are playing back mpeg2 high bitrate material and channels doesn't scale up the streaming bitrate like cloud services do. So with 400ish Mbit I wouldn't think 2sec would be bad. If you could run Ethernet then I bet you would improve that.
Here is a video, I was using the TV ir remote controlling ATV via hdmi so it actually was a tad slower than it is with the ATV remote.
