Apple TV 2022 Drop

[Gala9873]

Hi,

I'm on a trial but will definitely keep the sub afterwards if all goes well.
I have playback issues with Apple TV 2022 model with Ethernet connection.
I tested the network speed via the channels support link I found on the support page and it's 826 mb/s.

I played the same stream on my mac mini and there is no drop.

Watching ch12940 ********* - App Feed (live event) from Apple TV: buf=0% drop=26%

Watching ch12940 ********** - App Feed (live event) from Mac mini: buf=0% drop=0%

The above are playing simultaneously

When I stop the Mac mini stream the drop continues on Apple TV

Watching ch12940 ******* - App Feed (live event) from Apple TV: buf=100% drop=23% and buffering alternates between 0% 100%

Watching ch12940 ****** - App Feed (live event) from Apple TV: buf=0% drop=14%

Any ideas?

[Suds]

Can you hardwire your Apple TV? My reliability jumped dramatically once I connected directly to the router.

[Gala9873]

Thanks. As I mentioned above I have ethernet connection and it is wired to the routeur.

Thanks for trying to help.

[tmm1]

Could be a bad cable maybe. There's definitely some type of network issue. You could try WiFi to compare.

[chDVRuser]

Just an FYI for background on what those stats mean

BETA: New in-memory Tuner Sharing Buffer

We have just rolled out a new DVR build to test out a new Tuner Sharing Buffer to improve visibility and problems that sometimes occur with slow clients. Currently, it is possible for a single slow client to cause other clients (or recordings) tuned into the same channel to stall and eventually fail. When we have moved to the new Tuner Sharing Buffer we expect these issues to go away. We've also added additional stats in the HDHR stats view to expose the current size of the buffer to help un…

[Gala9873]

Thanks. I'll give that a try

[Gala9873]

Thanks

[Gala9873]

Right. I just tried with a VPN on the mac mini, which is where the server is and the channel ran fine. When I turn off the VPN it starts to drop again.

[slampman]

@Gala9873

just tried with a VPN on the mac mini, which is where the server is and the channel ran fine

For troubleshooting disable your VPN and get the network as simple as possible. Hard wired appletv to hardwired channels server. If packet loss is still present then trace down your network issue.

[Gala9873]

Thanks. Will do. Both are hardwired to the routeur. I must have a network issue.

[slampman]

That or you are running a VPN on the channels server and your split tunneling/routing is configured incorrectly. Packets could be answered by the server on the wrong interface.

[Gala9873]

As explained above it worked perfectly with VPN and then didn't when I turned off the VPN.

[slampman]

You have a network, split tunneling, or routing issue....

[Gala9873]

That's what I was thinking as well however I replaced the cable(advice from tmm1) and all works perfectly for the moment.

[Fofer]

Indeed, that would be filed under “network issue.”

[Gala9873]

Indeed. Good point.