Cannot pause live stream while viewing ”live now” guide

Channels Fire TV
#1

While viewing a stream, during a commercial break I clicked the remote control d-pad/ring in the down direction to view the quick guide that slides down from the top of the screen.

I then tried to pause the live stream so I could view what’s on other channels and I couldn’t.

Seemed like an action a reasonable person would execute that didn’t work.

Maybe I did something wrong?

#2

Pause using what button?

#3

The play/pause button, directly below the Home button . Sorry I forgot to include that.

1 Like
#4

Which device? Sounds like it might an Amazon FireTV remote, but without confirmation …

#5

Correct. Amazon fire remote. It has the volume up/down and mute button as well.

#6

I tried this and it worked for me. Might have gotten fixed in a recent beta release.

#7

Please try updating to the newly release v2.1.24 on the Amazon store.

#8

Nope. 2.1.24 of Channels DVR installed.

Here are the steps I’m taking:

Steps:

  • from the main application screen select the option labeled “guide”
  • once the guide appears on the right, select a channel to view (I’m selecting an OTA channel vs TVE)
  • once stream is playing, on the Amazon Fire remote press the circle/D-pad in the down direction one time
  • the quick guide slides down from the top of the screen
  • using the remote press the “play/pause” button one time

Result: nothing happens

#9

Hmm, that's exactly what I tried too. I was on a FireTV Cube 2019. What device are you using?

Can you submit diagnostics from the app after you try it.

#10

Well this is strange. The version that is available through Amazon on my FireTV stick is 2.1.23. I thought I saw 2.1.24 after I initially uninstalled the app. I also checked under our Prime account on a desktop browser and it’s 2.1.23 there as well.

Here’s the relevant info:

Fire Stick 4K
FireOS 6.2.7.1 (NS6271/2495)
Fire TV Home Version 6221059.1

I guess I’ll keep checking for the 2.1.24 version to appear. Maybe it hasn’t populated in our area yet.

#11

I still see 2.1.23 on the Amazon store. Has .24 been released?

#12

Can confirm after loading the beta on my FireTV this is working.