Channels restarts while watching TV

Channels Fire TV
#1

The last couple days I've been having an issue with Channels crashing and restarting in the middle of playback of live TV as well as recordings on a Firestick 4K. The video and audio briefly freeze, the screen blanks and it goes straight to the startup "Preparing your TV" screen. A specific channel seems to be doing it mostly, but I noticed it once on a different channel today. Last night watching Colbert, it crashed about every two minutes of playback.

I'm watching away from home and using original quality/not transcoding. Both ends are on symmetrical gigabit fiber ISP's. The server is pointed to an HDHR on a clear-QAM cable system. The HDHR reports 100% on all three signal metrics. Could this be Channels reacting badly to MPEG2 glitches?

I noticed this started happening right after upgrading to 4.1.0, though it could be coincidental. I've submitted diagnostics.

Any ideas?

#2

Try the beta app via Settings > Support > Install Beta

#3

Just installed beta. It just did it as well :confused:

Submitted diagnostics from there too.

#4

Does switching Settings > Playback > Advanced > Video Decoder help?

#5

Gave it a try; switched from hardware to software decoding. It just did it again, but I noticed in the beta, it isn't crashing all the way out to the start screen, just back to the recordings list (even when hardware decoding was used).

#6

Now the beta is crashing all the way out, guess that wasn't different :upside_down_face: :grinning_face_with_smiling_eyes:

#7

Another data point...

Tried turning on transcoding, and was able to watch the second half of the program without issue. It's a short term fix, but I would prefer to stay out of the transcoder if possible for better picture quality.

#8

@tmm1 It looks like the 4.1.3 update fixed it. I've been using it for a day and it has been rock solid. Thanks guys! That's one of the many things I love about the Channels ecosystem...bugs get fixed quick!

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