Cloud Reachable problem

I posted onto an old post DVR Access Failure Remote Access Problem

Problem is that I cannot connect to remote server in USA (I am in Italy). After trying many things, I believe it relates to an expired certificate.

Cloud Reachable
Could not connect to community.getchannels.com: Get "https://community.getchannels.com/": x509: certificate has expired or is not yet valid: current time 2022-03-01T07:51:24-05:00 is after 2021-09-30T14:01:15Z

I both posted the problem in the other (old) thread and also sent an email with a log to support. It's been > 9 hours and there is no acknowledgement of my questions so, in case the question has slipped between the cracks, I am reposting this as a standalone thread.

Would appreciate any suggestions on how to resolve the problem. In the interim, I booted up a Plex install as a stop gap and am at least able to watch TV/DVR via Plex (although I much prefer Channels).

I'm not sure where that expired certificate is coming from.

Are you using some vpn or proxy or custom dns?

Any difference now?

THANKS!!!!!

Problem fixed. Only used VPN to access some servers on occasion but when the problem occurred it wasn't on. Did you do something on your side?