I don't need the shield repaired I just need to know how to get channels to work remotely. It works internally.
Did you try this page?
https://account.suddenlink.net/router-portal/overview.html
It’s for your router. Pay them, they help you.
More and more isp’s are locking down functions of the isp supplied routers. Call your isp and tell them to forward the port to the server ip from their end and if they won’t, go buy your own router and call your isp back and tell them to put your modem/ router combo into Bridge mode(assuming the altice is a combo unit). What is the model number of the altice smart router?
what is that page?
It is supposed to let you change your router settings there.
I tried to log in and it won't let me. I checked the settings on the router the internal and external are 8089.
yes
the right url should be something like this 67.85.165.122:8089 for the external
Can you load my.ChannelsDVR.net on your phone over LTE
If so then it's working and you don't need to change anything.
it says remote acess is enabled but we can not reach your server. please ensure that port 8089 has been properly fowarded from your router to the ip address of the computer you installed channels dvr server on
mychannelsdvr.net doesnt work but when i type the external ip and the 8089 it works but not on the remote computers just on the phone
I don't know where these 26.x.x.x IPs are coming from but that may be part of the problem.
First you should pick one device to run the DVR. If its installed on multiple and they're all trying to enable remote access it will cause problems.
What is your PC plugged into? Is it on wifi or ethernet?
no I was using a vpn I since deleted it
the ip no is 67.85.165.122:8089
the pc is wifi the sheild is erthernet. I want channels server on the sheild
On the PC download and run our installer, and select Uninstall
what installer channels