Connection Lost - Device Disk Full

Channels Android TV
#1

Seeing this at times lately over multiple devices. Playback will just stop any throw out the Device Disk Full message. Any idea what is going on?

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ESPN+ & FOX Sports with Custom Channels via EPlusTV
#2

Please submit diagnostics from the device the next time this happens.

#3

Just happened on a different unit. I submitted diagnostics.

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#4

Happened again on another device. It super duper crashed, had a hard time getting out of the locked up app. The app re-launched and I submitted diagnostics immediately after that.

#5

Happened again. Sent diags.

#6

Any chance these are Chromecast Google TVs? There have been comments about the recent android updates for those breaking their external storage.

#7

Nope. onn 4K streaming box. Don't use external storage...

#8

Iā€™m most interested in diagnostics after that error message you posted on the screen vs an app hang. Those are likely different causes.

#9

I am trying but the entire box locks up and I have to struggle to get it into a working state again. When it does work, Channels fully crashes and the splash startup screen pops up when I click on it. Not sure if that wipes out previous error stuff for diags?

Just sent diags.

#10

Sent.

1 Like
#11

Sent

#12

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Sent.

#13

It's happened multiple times today over 2 boxes. I sent over diags each time. Hope it helps. Thanks @eric

#14

Most of the time the image will lock up and there will be a spinning wheel in the middle at the bottom. The app becomes unresponsive and after pushing several buttons and waiting it will just crash entirely. I then start it up and submit diags. Other times I will get the disk full message on the screen and I will submit diags after that.

#15

@troyhough Please try the latest Android beta. It will hopefully give me some insight as to why the disk space handling we have in place isn't triggering as expected.

1 Like
#16

I'll keep an eye out for the new release then submit diags. Thanks @eric

#17

I got the new beta this morning. Just submitted diags. Thanks @eric

#18

Ah, I think I understand more about what's going on. Did you have the playback paused before this error happened?

#19

What I have been doing is turning on a baseball game or whatever and letting it go while I do work. I am always coming and going from different rooms. I will come back to it and see the 'disk full' message OR spinning circle at the bottom with a frozen image OR ATV will have it's screensaver going and when I back out of that it's on the ATV homepage, meaning I think Channels DVR crashed completely and the screensaver has activated. I then submit diags after any of these 3 scenarios.

#20

Diags just sent after 'disk full' screen.