Delay when changing channels

Channels Apple TV
#1

With yesterdays update comes new problems. I now have a 4 second delay when I select a new channel from the guide. Wheel spinning while delay, then the show(OTA) starts playing. Happens with every channel change.

Bugs in Beta 4.15.2210
#2

Only happening on the AppleTV(HD4thgen) 14.4, not on my iPad, iPhone or windows 10.
This started 4/17/21 when my channels updated to 4.5.1, HDHR5 is on firm ....227

#3

Can you submit diagnostics after it happens

#4

Submitted 2021/04/19 12:10:48.652794
Be237c10-9b4b-4234-a139-8e48ea5570da

#5

8e237.... not B

#6

Does it take a long time to start playing back recordings too?

#7

Can you sign up for TestFlight on getchannels.com/beta and install one of the older builds to see if it tunes into channels fast.

#8

No, dvr plays instantly

#9

Ok, have Testflight installed on AppleTV now says need an invite

#10

Beta 4.20.2 works both live tv and dvr are quick.
1 second now instead of 5+seconds for the live tv channel changes(tuning)

1 Like
#11

This is happening to us as well. No DVR. Tried experimental settings on and off with no change. Only happened with latest update. Long delay when starting or changing channels.

#12

I'm seeing this as well. I submitted a diagnostic report this morning.

#13

Same for me as well. 5+ seconds to change channels for OTA (HDHR) channels. This is while on my home network (wired) with playback set to Original bitrate.

#14

I can confirm the same…

Apple TV 4K, Channels v4.5.1 (~5+ second delay with OTA channel changes)
Apple TV HD, Channels v4.5.0 (~2 seconds)

Channels DVR v2021.04.27.2302

#15

I see the same long delay changing channels. Wheel spins for about 5 seconds between each channel. Apple TV 4K running 14.5 and latest release version of Channels.

#16

ATV 4K Latest and Beta 4.22.1939 no delay running 14.5.

#17

Please go into the AppStore and install 4.5.2

#18

When I check on my Apple TV it says I am running the latest version. No update offered.

BTW, I am running Channels Plus, not Channels DVR.

#19

Confirming 4.5.2 now 1.3 seconds or less for channel changes and even quicker for DVR playback.
Beta 4.27.2221 same amount of time.
Both using AppleTV 14.4

#20

I deleted the app, then reinstalled and got 4.5.2. Channel changes much faster now. Thank you!