Delete All Recordings of Show Crashes App

Channels Fire TV Troubleshooting
#1

This happened on the latest beta app v109.15.2318 on a Fire TV Stick 4K.
The server was on the latest pre-release v2021.09.19.1731.

I also noticed an issue with the watch count going from 25 to 50 to 75.

Here are the actions I took:

  1. Selected "Delete All Recordings" option on a show ("Mysteries of the Abandoned") with 26 episodes recorded, and then the app immediately crashed.
  2. Re-opened app and submitted client diagnostics: 795098b6-b8ae-41c9-af56-bd6d27dc9370
  3. Found all 26 recordings had correctly been moved to the trash, and to see if the crash was reproducible, restored all 26 recordings from the DVR web UI. Now in the app the show was back as expected, but instead of the correct unwatched count of 25 (since one episode was marked watched), it showed 50.
  4. Selected "Delete All Recordings" again, and the app crashed again as before.
  5. Re-opened app and submitted client diagnostics again: 33e8fe53-6bca-4766-9f79-e579ea67cd8c
  6. Restored all 26 recordings from the DVR web UI. Now in the app the show was back, but instead of the correct unwatched count of 25 (since one episode was marked watched), it now showed 75, as did the DVR Web UI:
    image
  7. Submitted diagnostics from the server: 74dce29f-0485-4d84-88ef-37e2bc50701a
1 Like
#2

Thanks for the quick fix! No more crashes when deleting all episodes of a show with v2021.09.20.2338, and the watch counts are correct now as well.