DirecTV TVE lost 60 channels due to error 0066

mjitkop · February 24, 2022, 4:20am

I am.

Here we are more than 15 minutes later and all it's been doing is this:
cdvr_tve_directv_login

I don't remember it ever taking this long.
I guess as long as it's not spitting errors, I'm not touching it.

Well, as I was typing this message, it just finished a second ago.
It is reporting 160 channels, down from 188 before the issue.

I will try now to manually scan the channels that failed authentication.

To be continued...

Update: no luck with manual scans. I'm restarting a full scan now...

Update #2: no luck, still 160 channels out of 188.

cdvr_tve_directv_authentication_failed

I don't know if there is anything useful in this:

2022/02/23 23:28:44.277100 [TVE] action=auth mvpd=DTV requestor=CBS
2022/02/23 23:28:44.422852 [TVE] action=version product=HeadlessChrome/98.0.4758.102 jsVersion=9.8.177.11 protocol=1.3 revision=@273bf7ac8c909cde36982d27f66f3c70846a3718
2022/02/23 23:28:44.422852 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=DTV&requestor_id=CBS&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2022/02/23 23:28:44.424128 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2022/02/23 23:28:44.633581 [TVE] action=wait_for_page
2022/02/23 23:28:44.648111 [TVE] action=request type=Document method=POST url=https://idp.dtvce.com/dtv-idp-authn/authn/v2
2022/02/23 23:28:44.648111 [TVE] action=auth_domain domain=idp.dtvce.com
2022/02/23 23:28:45.041172 [TVE] action=request type=Document method=GET url=https://oidc.idp.clogin.att.com/mga/sps/oauth/oauth20/authorize
2022/02/23 23:28:45.300416 [TVE] action=request type=Document method=GET url=https://signin.att.com/dynamic/iamLRR/LrrController
2022/02/23 23:28:52.687139 [TVE] action=page_ready
2022/02/23 23:28:52.687139 [TVE] action=wait_for_page done=true reason=page_ready
2022/02/23 23:28:52.687139 [TVE] action=fill_form u=(email removed for posting)
2022/02/23 23:28:52.815496 [TVE] action=wait_for_auth
2022/02/23 23:28:52.820325 [TVE] action=request type=Document method=POST url=https://oidc.idp.clogin.att.com/mga/sps/authsvc
2022/02/23 23:28:52.915683 [TVE] action=request type=Document method=GET url=https://signin.att.com/dynamic/iamLRR/LrrController
2022/02/23 23:28:53.068261 [TVE] action=error_response type=XHR error=net::ERR_ABORTED url=https://www.att.com/ssaf/ssafc/v1/controllerdata 
2022/02/23 23:28:58.820232 [TVE] action=page_ready
2022/02/23 23:28:58.831189 [TVE] action=click_interstitial
2022/02/23 23:29:10.832567 [TVE] action=auth_timed_out
2022/02/23 23:29:10.832646 [TVE] action=screenshot
2022/02/23 23:29:10.905364 [TVE] action=screenshot size=28967
2022/02/23 23:29:10.905881 [TVE] action=capture_html
2022/02/23 23:29:10.913590 [TVE] action=capture_html size=240627
2022/02/23 23:29:10.980434 [TVE] Channel scan 5/218 CBS failed: Cable provider authentication failed
20

tmm1 · February 24, 2022, 5:29pm

Submit diagnostics

mjitkop · February 24, 2022, 8:38pm

Logs have been submitted as 77c87f8f-e622-43d4-8a33-3085ba8085ca .

tmm1 · February 24, 2022, 9:42pm

This is the error showing up:

mjitkop · February 24, 2022, 9:52pm

That's interesting. Is it easy to see this screen somewhere on my side in case this happens in the future?
I will check my credentials and possibly reset my password.
Hopefully that will work.

chDVRuser · February 24, 2022, 10:00pm

When you see it in the log

You can view it at http://x.x.x.x:8089/providers/tve/error_screenshot.png
It only keeps the latest screenshot.

mjitkop · February 25, 2022, 12:39am

Thank you all. I'm back in business with all of my 188 channels now!

I needed to reset my DirecTV password, which was not an easy task.
Long story short, I had to chat with somebody who had to help me reset my password because the process didn't work from www.directv.com. It had to be done in an incognito window on some AT&T page. Not obvious!

Anyway, let's hope it doesn't happen again because that was not a pleasant experience.

mjitkop · February 25, 2022, 1:50am

I just had the thought now that this could be added to the troubleshooting steps, maybe?

chDVRuser · February 25, 2022, 3:32am

Screenshots aren't always as helpful as it was for you this time.
Not every type TVE error results in a screenshot.
Besides, you would have to know when it was taken, which means digging through the logs.
And without knowing exactly how the auth flow works it wouldn't help.

Here's my last one from 14 days ago when my Reelz channel auth had expired (every 14 days) and Channels was trying to record something from that channel. It retried automatically and re-authed the Reelz channel and finished the recording.

mjitkop · February 25, 2022, 4:14am

Thank you for the explanation, that makes sense.

mjitkop · February 25, 2022, 6:14am

Still having issues, @russellblogan ?

russellblogan · February 25, 2022, 11:49am

No issues. Thanks to update to pre-release version all is fine.

russellblogan · February 25, 2022, 7:23pm

My service now works perfectly after the update. Thank you.

mjitkop · February 25, 2022, 8:23pm

Perfect. That's what we like to hear before the weekend. Enjoy!

mjitkop · February 27, 2022, 7:29am

It's happening again!

I have no problems logging in to my DirecTV account (no error message about too many logins) and I'm able to watch live on websites. I checked different groups of channels (NBC, Lifetime, Hallmark, TruTV) and I was able to watch live with my DirecTV credentials.

There has to be something else going on.
I'm not going to change my password every other day, that's ridiculous.

Logs have been submitted as 0b0860b9-1eba-4b32-bfff-bb16fdd320e9.

mtmgtz · February 27, 2022, 7:51am

I'm getting a bunch of the 0066 errors as well. I usually get around 180 channels but down to 131. I've been installing all the available pre-releases with the same issue. Doesn't make much sense why a bunch will authorize and others don't.

notAuthorized: 0066:Account not found for requested client IP

Logs have been submitted as 197d059c-f8e6-4811-98e7-456fc7fbdd4c

mjitkop · February 27, 2022, 12:32pm

Thank you for confirming that I'm not alone, @mtmgtz !

It's interesting because I am down from 188 to 131 channels too.

ert · February 27, 2022, 11:03pm

Same here. Started a couple days ago. Things I’ve tried:

Updating to latest pre-release (2022.02.26.2221)
Mange Lineup > Edit > Rescan of individual channels having the issue
Verified that I can watch NBC in the app using my DTV credentials
Rescan all channels for DTV

I’m still missing:

Local NBC (KNTV)
Local FOX (KTVU)
Comedy Central
VH1
CNN
HNN
Paramount
At least a few more…

Some of those I was getting before the rescan (MSNBC for sure). Interestingly I’m still getting
Local ABC (KGO) and CNBC.

The error I get for the channels I no longer receive is:


notAuthorized: 0066:Account not found for requested client IP

I’m very hesitant to remove and add DTV back as a source since it doesn’t seems that’s helped others.

mjitkop · February 27, 2022, 11:33pm

Based on my experience, don't do anything else because you will lose more channels! Enjoy what you still have for now. ( <- nervous laugh )

Thank you for adding your experience too.
Hopefully, that will help the devs focus on this issue.

Skipper · February 28, 2022, 5:19pm

Seems I lose my DirectTV channels at least once a day lately. If I go in and remove the source and then add it back, all is fine... for about a day.

Version 2022.02.09.0020
Just now changed to beta 2022.02.26.2221 and did a channel rescan. Still getting the error below.

Deleted DTV as a source and reloaded. Will see how long it holds.

notAuthorized: 0066:Account not found for requested client IP