First, I want to say that the Channels apps and DVR are best in class and the support is world class!
I went from TiVo to Plex to HDHR to Channels and haven't looked back.
There are a lot of questions by both newbies and seasoned vets though.
Forum stickies/FAQ's/How To's or website Support FAQ's are sorely needed.
Anything to start the ball rolling would be great.
Maybe start with a simple tutorial on how to start using the DVR or a Client.
Can I do fill-in-the-blank / How do I that?
What does this icon mean and what is it used for?
Advanced pass options?
Hope this is on your agenda to at least put up a starter web page/forum sticky to get the ball rolling as it would reduce your time answering repeat questions on the forum, unless that's what you prefer.
It would probably always be a work-in-progress as the apps and dvr develop, but it would help the community get answers to their most asked questions.