Frequently Asked Questions

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#1

You can view FAQs in the support articles on our website.

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Apple TV 4K Problem
Stuttering video
Live playback issues
Documentation/Help needed
Streaming issues on mycloud duo
Software v. Hardware Transcoder
Channels - Remote Access question
Simple questions
Questions about Commercial Skipping
Transcoding - Recordings or Live
Existing Series Passes Missing New Episodes
Recordings Look Horrible
Problems recording OTA
How does recording priority work?
Moving Channels DVR from one system to another
Won't resume stream after seeking or skipping commerical
New user questions
NFL is not working again but CBS Sports Network Is working
Missing channel/guide data that is available in HDHR app
Nvidia hardware acceleration in Docker?
Stuttering on ATV watching live TV without EXTEND transcoding
Questions about running DVR with win 10 or 7
Recording Priority: What determines which device and channel a recording will come from
StreamWithout HD home run unit
Transcoding control?
Why are my DVR recordings all zero length files?
Unpredictable skipping/fast forward during remote playback of recordings
TV Show Episode List Sorting
DVR Recordings are failing - Previously Working
Stuttering playback on Apple TV (Windows Server 2019)
FireTV 4K Stick Stutter Step Video With Transcoding
Issues w/ Latest update
Turning off Descriptive Video Service turns off all Audio
Existing Series Passes Missing New Episodes
Existing Series Passes Missing New Episodes
QuickSync not working on Win 7 x64
How does recording priority work?
Stuttering on ATV watching live TV without EXTEND transcoding
Video stops playing
QuickSync not working on Win 7 x64
Pass Priority
Stuttering playback on Apple TV (Windows Server 2019)
Stuttering and commercial skip
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