Frequently Asked Questions

Announcements
#1

You can view FAQs in the support articles on our website.

9 Likes
Apple TV 4K Problem
Stuttering video
Live playback issues
Documentation/Help needed
Streaming issues on mycloud duo
Software v. Hardware Transcoder
Simple questions
Channels - Remote Access question
Transcoding - Recordings or Live
Questions about Commercial Skipping
Existing Series Passes Missing New Episodes
Won't resume stream after seeking or skipping commerical
Moving Channels DVR from one system to another
Problems recording OTA
How does recording priority work?
Missing channel/guide data that is available in HDHR app
New user questions
Recordings Look Horrible
StreamWithout HD home run unit
NFL is not working again but CBS Sports Network Is working
Stuttering on ATV watching live TV without EXTEND transcoding
Recording Priority: What determines which device and channel a recording will come from
Questions about running DVR with win 10 or 7
Nvidia hardware acceleration in Docker?
Stuttering playback on Apple TV (Windows Server 2019)
Stuttering and commercial skip
FireTV 4K Stick Stutter Step Video With Transcoding
TV Show Episode List Sorting
DVR Recordings are failing - Previously Working
Unpredictable skipping/fast forward during remote playback of recordings
Issues w/ Latest update
Transcoding control?
Turning off Descriptive Video Service turns off all Audio
Why are my DVR recordings all zero length files?
QuickSync not working on Win 7 x64
Stuttering on ATV watching live TV without EXTEND transcoding
Existing Series Passes Missing New Episodes
Video stops playing
Existing Series Passes Missing New Episodes
Pass Priority
How does recording priority work?
QuickSync not working on Win 7 x64
Stuttering playback on Apple TV (Windows Server 2019)
#4
#5
#6
#7