It would be nice if the low memory error can be avoided. Seems like an easy programming effort.
Please submit diagnostics after seeing this message
Thank you. I might have found something that mitigates the problem. I use my logitech remote to issue some additional commands when shutting down the TV: I send a home command to the fire stick, which exits out of Channels and also send a sleep command to the fire stick
. I have not seen the frequency of the low memory error that I did before. I am continuing to monitor and will send a diagnostics when happens again.
I'm also getting this issue on 5 of my 7 FireTV 4K sticks around the home, which have never had the issue in almost 3 years, each stick runs the identical setup and apps, the only difference with the 2 sticks that are not seeing the error is that they are in my childrens bedrooms and they don't watch Channels so I am assuming its something relating to channels, the Channels app is installed on those 2 sticks but not opened or used, the kids just watch things via Plex streamed across the network they don't watch and live tv in their bedrooms.
The apps each tv has:
Channels
Plex
BBC iPlayer
ITV
All4
My5
Youtube
- Photos / prime video and anything you can't remove - none of those apps are used
Each stick has over 3GB of space left which is over 50% free
I have also checked the Amazon forums and this issue doesn't seem to be happening anywhere outside of people using the Channels app.
I will try and submit diagnostics but the errors are sporadic and difficult to replicate, my wife said Channels often crashes when it happens too and the only way to get it responding again is a select and play 5 second reset
As mentioned above we have never had a critical space issue on the FTV 4K sticks previously despite running Channels on them, its only started happening since the latest update on the FTV
Seems to me a lot of issues with the fire stick can be resolved by power cycling it. I think it's time I put mine on a smart plug and schedule it to power off/on once a week.
The power cycling doesn't resolve the issue if done prior to the error, as in you could power cycly at say 1pm then sit and watch TV for an afternoon and the error would be there a few hours later.
I reset all the FTV's in the house on Sunday evening and the ones my wife had watched TV on during the day yesterday had all had this issue at some point.
It's difficult for me to pinpoint as I don't actually watch that much live TV myself but it appears to possibly be linked to Channels, from memory more so if the stream is paused and the screensaver is allowed to come on you can come back to it later and the error message has overlayed
There is a fix for this in the beta apk
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Sounds good, I'm always impressed how quickly you guys fix issues, any ideas how long it'll take for that to go from Beta to an app update?
I'm not sure it is of any use now if you've already figured the fix but I just submitted diagnostics after I came to a TV that hadn't been used this this morning and this message was displayed:
Just for completness this just shpws how much space I still have on my sticks:
Hi everyone, Bought 2 Fire Sticks 4k a couple months ago, about the same time I signed up for channels,
Within about the last month Amazon sent out a update and since there are many amazon apps showing that you can't get rid of. I only have 2 apps of my own, one being Channels. I have the same error shown in this post. I have worked with Amazon's help center and they sent me new Fire Sticks and now the problem is worse. No matter what I do ( restart, reset to MFG default then reinstall channels the problem still happens frequently.
My questions are when will the fix mentioned be available to all, Will the app on the Roku ever be robust, or is there another device that does limit the bloat ware that channels works on? I think I'm ready to make a change from the fire sticks.
Any help please
Sid.
It sounds like the Channels LiveTV buffer is taking up all the space.
Hello,
I am having the exact same problem. Fire stick says I’m low on storage space but have plenty of free space available. Is this fixed in the beta apk?
How would I go about downloading the beta?
Thanks.
I'd like to know the same thing. If I knew about the fire stick problems I wouldn't have use it
Please try the android beta
What would be the best way to get the android beta for the fire stick?
Thanks.
Settings > Support > Install Beta
I'm guessing this fix hasn't been rolled out to the main fire stick app yet as I'm still getting this issue continously on my sticks around the home.
Unfortunately as far as I'm aware there's no way to get the beta on the fire stick see attached how the support looks on this picture
Hi Aman, any news on this beta going out as a main release? It's a really annoying issue that happens on all ym Fire Sticks bar the ones in the kids bedrooms (because they don't open channels) if you guys have a fix for it that can be implamented it would be greatly apprecaited.
Thanks
Yes it will happen soon.
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Am I right to assume this update has been rolled out can't say I've noticed it for a few days. Thanks
Yes v3.5.2 was released July 11th