Hi. This is the information that's currently presented to the user:
How do I troubleshoot this software problem?
This is the portion from the log when attempting to watch this channel:
2020/02/27 18:08:53.165708 [TVE] action=navigate url=https://api.auth.adobe.com/api/v1/authenticate?reg_code=CPCG259&mso_id=Charter_Direct&domain_name=adobe.com&requestor_id=fs2go&noflash=true&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2020/02/27 18:08:53.166708 [TVE] action=request type=Document method=GET url=https://api.auth.adobe.com/api/v1/authenticate
2020/02/27 18:08:56.137586 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/api/v1/authenticate
2020/02/27 18:08:59.088960 [TVE] action=wait_for_page
2020/02/27 18:08:59.097962 [TVE] action=request type=Document method=POST url=https://idp.aws.charter.net/openam/SSOPOST/metaAlias/charter/idp
2020/02/27 18:08:59.097962 [TVE] action=auth_domain domain=idp.aws.charter.net
2020/02/27 18:09:01.943323 [TVE] action=request type=Document method=GET url=https://idp.aws.spectrum.net/openam/SSOPOST/metaAlias/charter/idp
2020/02/27 18:09:29.089770 [TVE] action=wait_for_page err=timeout
2020/02/27 18:09:29.089770 [TVE] action=fill_form u=email address removed by kryptonyte
2020/02/27 18:09:29.093271 [TVE] action=request type=Document method=POST url=https://idp.aws.spectrum.net/openam/UI/Login
2020/02/27 18:09:29.093271 [TVE] action=wait_for_auth
2020/02/27 18:09:41.093794 [TVE] action=auth_timed_out
2020/02/27 18:09:41.093794 [TVE] action=screenshot
2020/02/27 18:09:46.266951 [TVE] action=screenshot_err err=Cannot take screenshot with 0 width. (-32000)
2020/02/27 18:09:46.286954 [ERR] Could not start stream for TVE-Spectrum ch6206 FS-RSN-FSNO3: TVE: chrome auth_timed_out
Another channel seems to show the same issue:
2020/02/27 18:21:01.237662 [ERR] Could not start stream for TVE-Spectrum ch6194 NBATV: TVE: The pre-authorization is invalid (the user does not actually have the entitlement)
2020/02/27 18:21:09.276182 [TVE] action=auth mvpd=Charter_Direct requestor=C-SPAN
2020/02/27 18:21:10.350819 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=Charter_Direct&requestor_id=C-SPAN&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2020/02/27 18:21:10.351319 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2020/02/27 18:21:14.755378 [TVE] action=wait_for_page
2020/02/27 18:21:14.769380 [TVE] action=request type=Document method=POST url=https://idp.aws.charter.net/openam/SSOPOST/metaAlias/charter/idp
2020/02/27 18:21:14.769380 [TVE] action=auth_domain domain=idp.aws.charter.net
2020/02/27 18:21:17.647746 [TVE] action=request type=Document method=GET url=https://idp.aws.spectrum.net/openam/SSOPOST/metaAlias/charter/idp
2020/02/27 18:21:44.756188 [TVE] action=wait_for_page err=timeout
2020/02/27 18:21:44.756188 [TVE] action=fill_form u=email address removed
2020/02/27 18:21:44.758688 [TVE] action=request type=Document method=POST url=https://idp.aws.spectrum.net/openam/UI/Login
2020/02/27 18:21:44.758688 [TVE] action=wait_for_auth
2020/02/27 18:21:56.758712 [TVE] action=auth_timed_out
2020/02/27 18:21:56.758712 [TVE] action=screenshot
2020/02/27 18:22:01.815354 [TVE] action=screenshot_err err=Cannot take screenshot with 0 width. (-32000)
2020/02/27 18:22:01.832856 [ERR] Could not start stream for TVE-Spectrum ch6193 MLBTV: TVE: chrome auth_timed_out
NFL network on 6192 is also broke.
Well, I guess there are a bunch more channels broke. Any help would sure be appreciated.
Strange. Are you able to open nbc.com/live in an chrome incognito window and login successfully there?
Yes
Okay, and how about on https://www.c-span.org/networks/ can you click Sign In and select Charter Spectrum and login/watch successfully?
All I see is a "MYC-SPAN LOGIN" at that link. Do you have a screenshot that you could share on what you would like me to click on?
Ah, sorry, I see it now ....
Could be an issue on Spectrum's end, or some type of firewall on your home network. Worth trying from another PC to see if the same thing happens there.
There are no firewalls on my network.
Trying FS1 again.
2020/02/27 19:57:36.662087 [TVE] action=auth mvpd=Charter_Direct requestor=C-SPAN
2020/02/27 19:57:37.375678 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=Charter_Direct&requestor_id=C-SPAN&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2020/02/27 19:57:37.376178 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2020/02/27 19:57:40.351056 [TVE] action=wait_for_page
2020/02/27 19:57:40.360557 [TVE] action=request type=Document method=POST url=https://idp.aws.charter.net/openam/SSOPOST/metaAlias/charter/idp
2020/02/27 19:57:40.360557 [TVE] action=auth_domain domain=idp.aws.charter.net
2020/02/27 19:57:43.176914 [TVE] action=request type=Document method=GET url=https://idp.aws.spectrum.net/openam/SSOPOST/metaAlias/charter/idp
2020/02/27 19:58:10.352365 [TVE] action=wait_for_page err=timeout
2020/02/27 19:58:10.352365 [TVE] action=fill_form u=
2020/02/27 19:58:10.355866 [TVE] action=request type=Document method=POST url=https://idp.aws.spectrum.net/openam/UI/Login
2020/02/27 19:58:10.355866 [TVE] action=wait_for_auth
2020/02/27 19:58:22.356390 [TVE] action=auth_timed_out
2020/02/27 19:58:22.356390 [TVE] action=screenshot
2020/02/27 19:58:27.312019 [TVE] action=screenshot_err err=Cannot take screenshot with 0 width. (-32000)
2020/02/27 19:58:27.332021 [ERR] Could not start stream for TVE-Spectrum ch6197 FS1: TVE: chrome auth_timed_out
I got that once, but tried again and it was fine, giving the webpage a couple posts above.
If it's broke, it's been broke all day. I tried to show a buddy at work how slick Channels DVR was remotely when the news broke into his AM radio broadcast of a baseball game, and it totally failed.
He was not impressed.
I was able to login once, but then I just got an empty foxsportsgo.com with no images or anything.
Some channels still go through the old "charter" servers, and those are the ones that seem to be broken. Maybe they're migrating them or something.