Thanks. I spent 37 minutes chatting with Jose A with no solution in sight.
After providing a couple of screenshots as requested, and explaining on two occasions that other people in other states were also having the same issue, the next troubleshooting step would have been for me to restart my router. I couldn't do it right at that time because my DVR was recording and my family was streaming a show in the living room while using my perfectly working internet.
Oh, and one thing that Jose said during the chat was pretty funny:
Just to let you know, on the schedule section you will not have a play button, in this case you will need to search for the specific show that you want to watch and then you will have the play button
I don't know, I would expect to have a Play button on the shows that are currently airing live.
Anyway, after trying the search, I did have a Play button as I had already seen previously but it just reloaded the schedule grid after I clicked on it. I mentioned that to Jose but that didn't seem to help.
So I won't hold my breath for a prompt resolution.