HDR10 channel does not play

Channels Fire TV
#1

One of the local channels broadcasts in HDR10 format

mediainfo

Video
ID : 49 (0x31)
Menu ID : 3 (0x3)
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main [email protected]@Main
HDR format : SMPTE ST 2086, HDR10 compatible
Codec ID : 36
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 59.940 (60000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : BT.2020
Mastering display luminance : min: 0.0047 cd/m2, max: 1000 cd/m2
Maximum Content Light Level : 1000 cd/m2
Maximum Frame-Average Light Level : 250 cd/m2

The channel does not play beyond the single, initial frame. Tried both with tuner sharing on and off.

HDHR app plays the channel just fine

EDIT: This seems related to:

#2

I have exactly the same issue, HDHR app works fine but channels apps (FireTV, AppleTV, Android) just has a spinning wheel after 1 frame.

#4

Please make a 30 second recording of one the channels you are having problems with and upload it to: https://www.dropbox.com/request/MMjICRc053JJpSBPDIfQ

#5

done

Copy of the file at https://file.io/opafvMhoa9jo

For the record audio shows 10 channels and Dolby Atmos

audio

Audio #1
ID : 50 (0x32)
Menu ID : 3 (0x3)
Format : AC-4
Format/Info : Audio Coding 4
Commercial name : Dolby AC-4
Format version : Version 2
Codec ID : 6
Duration : 18 s 451 ms
Channel(s) : 10 channels
Channel layout : L R C LFE Ls Rs Tfl Tfr Tbl Tbr
Sampling rate : 48.0 kHz
Frame rate : 29.970 (30000/1001) FPS (1601.6 SPF)
Compression mode : Lossy
Delay relative to video : 769 ms
Language : English
I-Frame interval : 25 frames
Number of presentations : 1
NumberOfGroups : 1
Number of substreams : 1
Presentation #1 : 5.1.4 Main (English)
Presentation ID : 0
Dolby Atmos : Yes
Dialogue normalization : -23.00
Language : English
Loudness : Yes
Integrated loudness (speech gated) : -23.0 LKFS
Integrated loudness (level gated) : -22.8 LKFS
Audio Loudness Standard : Manual
Realtime loudness corrected : Yes
Dialogue corrected : Yes
Downmix : Yes
LoRo center mix gain : -3.0 dB
LoRo surround mix gain : -3.0 dB
LtRt center mix gain : -3.0 dB
LtRt surround mix gain : -3.0 dB
Preferred downmix : Pro Logic II
Group #s : 1
Group #1 : Main
Content classifier : Main
Language : English
Channel coded : Yes
Number of substreams : 1
Substream #s : 1
Substream #1 : 5.1.4
Channel mode : 5.1.4
Channel layout : L R C LFE Ls Rs Tfl Tfr Tbl Tbr
Dialogue enhancement : Yes
Enabled : Yes
Max gain : 9 dB
Channel configuration : C

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