Help! Tuner missing

#13

Little more info..
Still isn’t working (when signed it to dvr)
Sign out of dvr and local channels work.
Sign into dvr (away from home) (remember dvr is on computer in different place with its own Quattro and locals)…. Turns off locals again..

It appears that when going for locals… the apps (iOS iPad iPhone and Appletv) all drive toward dvr for locals but of course the duo is not on the dvr……

Thinking about custom channels and how one can have channel number , logo etc…..
For some reason channel 50.2 (local MeTV)(and all the duo locals) point to channels dvr instead of local tuner?
Hmmmmmm….
So I’m trying to think how is that channel on the guide when selected not going to local source vs going to dvr source……

#14

Did you try changing this setting?

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#15

Yes I have tried that , unsuccessful …

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#16

Thanks for sticking with this one….

To review…
If I sign out of dvr… it works fine.
Of course I lose my other HDHomeRun Quattro local channels and Pluto and webcams…
I sign into dvr… I regain all the dvr channels but lose the locals (OTA via hd homerun duo here)…. I’ll try to keep hints straight by using terms Quattro for remote and dvr ones and DUO for the local ones with issues…..

It seems to me that selecting the local even though the source is local and local is the app tries to go via the dvr? Hence can’t find it?

Now remember having a computer issue month or so again I temporarily loaded the dvr on to a Mac mini locally..
You don’t think it’s still trying to get it from there? I have uninstalled it from the macmini once the other computer came back online….

#17

Hopefully not, but that's what I was thinking when I replied that's a known issue

#18

I appreciate the quick response and watching this thread..
I’ll try anything..
But I have been doing this almost since day 1 ( well over year and 1/2) ( that’s to say two separate locations two separate HDHomeRuns even used the cable card version which really was awesome !…) as I have been watching locals from two separate locations at one place … and of course remote viewing when on the road I only lost one set locals.)

I’m sure it’s my wording (in poor perky capturing the issue at hand)..but truly appreciate your helps and thoughts …

#19

Yep I’ve got so time and this is my project :grimacing: sorry for the rapid posts but I’m gonna keep at it……

Soooo….
Two pics
first is tv error message
Second is web page showing settings on dvr…
Doesn’t the error on tv show …im trying to load the channel from this source but it’s not there… which you can see 50.2 isn’t there (because it’s a local OTA and it’s not where dvr is on computer running)… yet
I added the source (scan network for source and then again add manually ipaddress on local network all match)…. It seems the app across all my devices is trying to find the channel as a source on the computer but of course its not gonna be there because its local network source ….?…

I thought I came very close as I went into client settings and removed the advanced / tuner sharing…. I thought I saw the game (station) briefly on iPad then went back in to change other devices when I returned back to error message…:open_mouth:

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#20

Tuner sharing on the client means to use the HDHR on the DVR you have selected.
Maybe a clue?

#21

Yes that’s what I assumed so I removed all settings and restarted the computer… no dice… but I thought for a second that’s when I may have “seen the channel” again… if I sign out of the works fine… leaves me wondering why it’s driving to view a local channel via the dvr when when the source is on same network……hmmmmmm….

#22

Really have no idea what you're talking about.
I removed all settings and restarted the computer… no dice… HUH?
I thought for a second that’s when I may have “seen the channel” again HUH?
if I sign out of the works fine…HUH?
leaves me wondering why it’s driving to view a local channel via the dvr when when the source is on same network HUH?

My Alien Aunt has the same problem. Perhaps you can interperet for her?
When my figgy doesn't jive you have to sizzle it, then it works unless if it's a Tuesday and HD is on except for the other TV in my front room, can you take a look at it?

#23

I’m sorry, I keep adding to this post as I think of more items in hopes it helps someone suggest another Avenue. The Quattro and duo are in two different states, and the computer running the dvr is remotely accessed. I find it odd that I can watch on another app (silicon dust) or if I sign out of dvr (on channels).
This tells me there is no issue with the HDHomeRun unit itself nor wifi it’s setup on.
Because it’s affect all devices (even though all are Apple) the TVOS IOS for iPad and iPhone are common, but since it works when I sign out of dvr, that drives me back to thinking it’s a setting that isn’t apparent … once common place is on the settings on the dvr settings so I keep looking there.. and when I remove the dvr the apps on all devices are able to access channels (of course all devices are now on local network)… between working and not working… I believe there was an iOS update, I know there were updates to dvr server both stable and prestable releases .

Just trying to work the issue and provide steps and trying others suggestions that’s all.

#24

As I mentioned this is a bug.

You could go into TestFlight and try installing the oldest build available

#25

I did get test flight, how may I install the oldest version?
And thanks for clarifying “bug”
May I ask would a dvr update or does the app(s) themselves have to be updated ?
Appreciate the response , on a holiday weekend no less!!!!

Thanks!

#26

In TestFlight you can click into Builds and find the older ones

#27

This bug is fixed in the latest TestFlight beta build.

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#28

Yes yes yes back in biz!!!! Thank you thank you :grin::grin:

1 Like
#29

Any idea when you will push this to update the Apple TV app?

#30

Probably next week sometime

#31

Any update?
Hoping for both Appletv and iOS …

#32

We will get a build out this week