Hulu Live TVE authentication is failing

Channels DVR Server TV Everywhere
#61

i have the same problem . Using Version 2020.12.17.2315.

2020/12/18 14:46:38.285991 [TVE] Auth starting for Hulu as [email protected]
2020/12/18 14:46:38.288134 [TVE] action=auth mvpd=Hulu requestor=nbcentertainment
2020/12/18 14:46:38.803636 [TVE] action=error_response type=Other error=net::ERR_UNKNOWN_URL_SCHEME
2020/12/18 14:46:38.806082 [TVE] action=navigate url=https://sp.auth.adobe.com/adobe-services/authenticate/saml?noflash=true&mso_id=Hulu&requestor_id=nbcentertainment&no_iframe=true&domain_name=adobe.com&redirect_url=https%3A%2F%2Fsp.auth.adobe.com%2Fadobe-services%2FcompletePassiveAuthentication
2020/12/18 14:46:38.807061 [TVE] action=request type=Document method=GET url=https://sp.auth.adobe.com/adobe-services/authenticate/saml
2020/12/18 14:46:39.673791 [TVE] action=request type=Document method=GET url=https://auth.hulu.com/oauth2/login
2020/12/18 14:46:39.673861 [TVE] action=auth_domain domain=.hulu.com
2020/12/18 14:46:41.192687 [TVE] action=wait_for_page
2020/12/18 14:46:46.751661 [TVE] action=page_ready
2020/12/18 14:46:46.753077 [TVE] action=wait_for_page done=true reason=page_ready
2020/12/18 14:46:46.753158 [TVE] action=fill_form [email protected]
2020/12/18 14:46:46.763390 [TVE] action=tvecaptcha step=start
2020/12/18 14:46:46.763498 [TVE] action=wait_for_auth
2020/12/18 14:46:46.763570 [TVE] action=click_captcha x=170 y=472.8999938964844
2020/12/18 14:46:49.278922 [TVE] action=captcha_screenshot pos=0,0 size=800,600 bytes=277502
2020/12/18 14:46:49.279496 [TVE] action=captcha_check
2020/12/18 14:46:49.280784 [TVE] action=tvejs msg="recaptcha found=true width=400 y=11"
2020/12/18 14:47:49.353918 [TVE] action=auth_timed_out
2020/12/18 14:47:49.354044 [TVE] action=screenshot
2020/12/18 14:47:49.638360 [TVE] action=screenshot size=277502
2020/12/18 14:47:49.638915 [TVE] action=capture_html
2020/12/18 14:47:49.641551 [TVE] action=capture_html size=46476
2020/12/18 14:47:49.693238 [TVE] Auth failed for Hulu: Cable provider authentication failed

#62

Sorry about that. Another fix in v2020.12.18.0151 will be ready in the next half hour.

#63

Have updated to v2020.12.18.0151. Can now get past CAPTCHA but fails with time out after trying to login. Here is the last part of the log.

2020/12/18 15:47:45.726327 [TVE] action=tvecaptcha step=continue ratio=1
2020/12/18 15:47:48.323894 [TVE] action=click_captcha x=377 y=587.953125
2020/12/18 15:47:49.261478 [TVE] action=captcha_screenshot pos=0,0 size=800,600 bytes=26020
2020/12/18 15:47:49.261962 [TVE] action=captcha_check
2020/12/18 15:47:49.262996 [TVE] action=tvejs msg="recaptcha found=true width=400 y=-9999"
2020/12/18 15:47:49.263106 [TVE] action=tvecaptcha step=continue ratio=1
2020/12/18 15:48:49.330745 [TVE] action=auth_timed_out
2020/12/18 15:48:49.330882 [TVE] action=screenshot
2020/12/18 15:48:49.637251 [TVE] action=screenshot size=29148
2020/12/18 15:48:49.637725 [TVE] action=capture_html
2020/12/18 15:48:49.640137 [TVE] action=capture_html size=46368
2020/12/18 15:48:49.689769 [TVE] Auth failed for Hulu: Cable provider authentication failed

#64

Letting you know the cursor does now map correctly to the image in the captcha window on the test machine and am able to solve it. Running v18.0151 and all is good!

1 Like
#65

Please submit diagnostics so we can see the full logs. Did you click Login after completing the captcha? I would like to make that automatic but I need the full logs.

#67

I just downloaded the newest build and it worked great!
Thank you so much for resolving this issue!!!!

thanks

3 Likes
#68

So does anyone have an idea how often this captcha nonsense might need to be performed? Or are we hoping this is a one and done type situation?

#69

Unfortunately that is up to Hulu and NOT Channels... :frowning:

#70

Holy Traffic Light Hell!
After going 20 rounds at least 6 times I still am unable to sign in.

#72

Pasting random logs in this thread is not helpful. If you're having issues click the Submit Diagnostics button.

#73

Hardly a random log. If you had looked at it, it showed my attempts to log in to Hulu and reCaptcha.

Do you care to share where the Submit Diagnostics is?

#74

At the top right of the page under Support

#75

Looks like it says "Your login is invalid"?

Maybe the password is wrong or the account has been locked out for some time or something else. No one else here has experienced that error message.

#76

Well, I am not locked out and the ID and password are correct. I just went to Hulu Live via the app on my TV and went directly in. I then logged out of Hulu Live and then entered the same information I use in this app to log successfully in.

After that I tried to log into TVE for Hulu Live one more time. Far fewer rounds in the reCaptcha, but failed again with the same error.

#77

It’s the Hulu hell authorization merry go round... been there and done that... eventually I got in...

#78

Once the Captcha disappears, do you have to click the Log In button?

I have tried waiting and nothing seems to happen. But once I click the Log In it immediately tells me the log in failed.

#79

Yea you have to click Log In.

I'd say wait a few hours and try again..

#80

I rebooted my server and tried again. Success!

Thank you for you patience.

1 Like
#81

My Discovery network TVE channels via Hulu had started giving "authentication error" message white text on a solid balck screen when watching via Channels on the FireTV. Eventually removed the Hulu source / deleted it altogether in the Channels settings. Then re added it but struggled to get logged in. Had to repeat the captcha screens a dozen plus times but eventually was able to log in! Just keep going and it eventually lets you log in...

#82

Trying to add Hulu Live as source to Channels DVR

Endless captchas - on and on and on.
I've spent the better part of 30 minutes selecting stupid low res images on captcha and it just keeps going.
Tried three times. What the heck?