In-progress Recording, Scrubber Malfunction

Channels DVR Server Troubleshooting
#1

When you start watching a recording that is in-progress, after fast-forwarding/skipping forward around 5 minutes, the scrubber will jump to the end and display a large number of minutes. However, you can continue to FF/skip ahead. So, from the recording's perspective, it knows where you are in the show, but from the scrubber perspective, it thinks you're at the end and if you back out, Channels will mark the recording as having been watched.

Also of note, this appears to happen on both Apple TV and Android TV. It also appears similar to this old forum posting: Often cannot resume where I left off while watching a recording in progress

Here's an example...

I submitted diags after the above happened:
Android TV - a35d957b-ed82-4fd0-b52a-f4cb77de251b
Server - a89b9dbc-8bf4-42e0-b2d1-1600d976bfb6

*note - the diags are from different times

Thanks!

#2

When you watch this recording after it's finished does it have the same problems?

Can you download the Beta app and enable "Always use HLS Streaming" from the "Debug" settings menu?

#3

Well, after updating the server to v.2022.07.27.0521, this problem seems to have been resolved, as I have been unable to replicate this issue since the update. Cool deal!

To answer your questions though...

Did it happen on a completed recording? No

Can I download the beta and do HLS...? Because I did the server update and noticed the problem went away, I haven't tried doing this. If the problem returns, I'll go down this path.

Thanks!

1 Like
#4

Sure! Join the beta here: Channels — Beta Program

#5

Ha, that was poor wording on my part. I was simply repeating the question before giving an answer. :slight_smile:

But thanks!