Issue when using ch+/- and quick guide to change channels

Channels Fire TV
#1

I've recently discovered an issue when using ch up/down and quick guide to change channels. They seemingly "detach" - where ch+/- would not "see" where the quick guide tuned to.

I can reproduce this issue on both my Fire TV 4k and Tivo Stream 4k - i.e. Android and Android TV - both beta and appstore versions.

To reproduce:

  • tune to a channel (e.g. 5.1)
  • change to another channel using ch + (pg up) (e.g. 5.2)
  • change to a different channel using the quick guide (e.g. 25.1)
  • try ch + again

it would not change to the next station from the station tuned to (e.g. from 25.1 to 25.2), but from the previously switched to station by ch+ (e.g. to 5.3)

hard to describe ... :smiley:

#2

Do you have the app set to Favorites for channel surfing?

#3

No, both (Quick Guide and Channel Surfing) are set to "All Channels".
That was my first assumption as well.

It works fine before using ch+/-. I.e. using quick guide and then switching using ch+/- works fine. However, after that it doesn't any more.
I can take a video if you want me to.

#4

Okay I understand now, thanks.

I'm uploading a new beta version with a fix. You can get it either automatically through the play store (via getchannels.com/beta) or using Settings > Support > Install Beta in the app (which will install a separate beta app).

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#5

Thank you, that fixed the issue!

1 Like